Autonomous Customer Solutions Specialist

UPS; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

UPS in Ciudad de México is hiring a customer service professional to handle incoming requests from customers and vendors, analyze needs, and provide effective solutions. The role supports ongoing operations with administrative and technical tasks, following established procedures and working autonomously when appropriate.

The position is permanent and part of UPS's commitment to a discrimination-free workplace. Strong problem-solving and organizational skills are valued.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, and checks shipment status.
• Analyzes customer needs and provides solutions following established processes.
• Provides administrative or technical support to ensure effective ongoing operations.

Job description

UPS in Ciudad de México is hiring a customer service professional to handle incoming requests from customers and vendors, analyze needs, and provide effective solutions. The role supports ongoing operations with administrative and technical tasks, following established procedures and working autonomously when appropriate.

The position is permanent and part of UPS's commitment to a discrimination-free workplace. Strong problem-solving and organizational skills are valued.