Customer Success Manager / Account Manager

Pavago; Naucalpan de Juárez; Híbrido; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Mondelez México seeks a Field Sales Team Lead to drive revenue growth and manage key wholesale accounts in Puebla and Veracruz. You will lead, coach and motivate the field team, ensuring execution of the sales strategy and annual targets across multiple channels.

You will collaborate with Trade Marketing, Finance and Category Management to optimize ROI, while building strong customer relationships and leveraging category tools to influence decision making.

Formación

• Bachelor's degree in Business, Marketing, Industrial Engineering or related field.
• 5–7 years in sales, preferably with key accounts in consumer goods.
• Strong negotiation and Joint Business Plan development experience.

Responsabilidades

• Lead and develop field sales team across Puebla and Veracruz.
• Execute annual business unit plans to hit revenue KPIs.
• Build and maintain key account relationships for category growth.
• Collaborate with Trade Marketing, Supply Chain, Finance and Category Management.
• Ensure proper execution of launches, promotions and POS materials.

Conocimientos

Market knowledge

Sales leadership

Organizational skills

Analytical skills

Communication

Negotiation

Attention to detail

Educación

Bachelor's in Business or related field

Herramientas

Excel

Power BI

CRM (SAP desirable)

Descripción del empleo

Santa Fé, Mexico
Puebla, Mexico
Full time
R-
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You lead a team of field sales representatives/managers to ensure execution of the sales strategy and achievement of annual KPIs and targets.
How you will contribute

• Manage, develop and motivate the team and work closely with the sales capability team to ensure delivery of training to the team.
• Create and manage an annual business unit plan to deliver agreed channel revenue KPI's and targets and provide reporting as required.
• Manage winning customer business relationships that facilitate "best in industry" execution of our categories.
• Work closely with key stakeholders including the account team, category, activation team, sales capability and customer finance to provide the optimum return across your region.
• Fully understand category and insights knowledge, coaching the team in the use of category tools to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.

What you will bring

Considerable knowledge of market and routes-to-market in which Mondelēz International performs

Experience in sales and managing a team of salespeople

Strong organizational and analytical skills

Excellent communication and interacting skills

Solid knowledge of sales and negotiation processes

Perseverance and attention to details

More about this role
Responsable de gestionar, desarrollar y hacer crecer las cuentas clave del canal Wholesale (WHS) en la zona de Puebla y Veracruz, asegurando el cumplimiento de los objetivos de venta, rentabilidad y participación de mercado. El rol implica la administración estratégica de clientes principales como Ragón, La Josefina e IR para la zona de Veracruz, así como la gestión de clientes locales del canal WHS en Puebla.
What you need to know about this position:

• Desarrollar y ejecutar planes de negocio (Joint Business Plans) con los clientes principales: Ragón, La Josefina e IR (zona Veracruz) y clientes locales WHS en Puebla.
• Construir y mantener relaciones comerciales sólidas y de largo plazo con los tomadores de decisión de cada cuenta.
• Negociar acuerdos comerciales, condiciones de venta, promociones y espacios en punto de venta.
• Identificar oportunidades de crecimiento en volumen, distribución numérica y mix de portafolio.
• Asegurar la correcta ejecución de lanzamientos, promociones y activaciones en los puntos de venta de cada cuenta.
• Alcanzar y superar los KPIs de venta: volumen, revenue, rentabilidad, distribución y share of shelf.
• Gestionar el presupuesto de inversión comercial (trade spend) de manera eficiente, asegurando el retorno sobre la inversión (ROI).
• Generar reportes periódicos de resultados, avances y planes de acción.
• Utilizar herramientas de inteligencia comercial para la toma de decisiones basada en datos.
• Trabajar de manera cross-funcional con áreas de Trade Marketing, Supply Chain, Finanzas y Category Management para garantizar la ejecución impecable en las cuentas.
• Coordinar con el equipo de campo la correcta implementación de planogramas, exhibiciones y material POP.
• Gestionar la ruta de clientes principales en Veracruz (Ragón, La Josefina, IR) con viajes periódicos a la zona.
• Atender y desarrollar la cartera de clientes locales WHS en Puebla como base de operación.

Education / Certifications:

• Licenciatura en Administración de Empresas, Mercadotecnia, Ingeniería Industrial, Negocios Internacionales o afín.
• Deseable: Maestría en Dirección Comercial o MBA.

Job specific requirements:

• 5 a 7 años de experiencia en ventas, preferentemente en empresas de consumo masivo (CPG/FMCG).
• Experiencia comprobable en manejo de cuentas clave del canal Wholesale / Mayoreo.
• Experiencia en negociación comercial y desarrollo de Joint Business Plans.
• Deseable: Conocimiento del mercado y clientes de la zona Puebla-Veracruz.
• Dominio de herramientas de análisis (Excel avanzado, Power BI o similares).
• Conocimiento de indicadores comerciales: sell-in, sell-out, inventarios, ROI, P&L de cliente.
• Manejo de CRM y sistemas de gestión de ventas (SAP deseable).
• Orientación a resultados: Enfoque en el cumplimiento y superación de metas.
• Negociación: Habilidad para cerrar acuerdos ganar-ganar con clientes.
• Pensamiento estratégico: Capacidad de análisis y visión de negocio a mediano y largo plazo.
• Comunicación efectiva: Habilidad para influir y presentar propuestas de valor.
• Autonomía y organización: Capacidad de autogestión, priorización y manejo eficiente del tiempo.
• Adaptabilidad: Flexibilidad para trabajar en un entorno dinámico y con múltiples stakeholders.
• Trabajo en equipo: Colaboración efectiva con equipos multifuncionales.

No Relocation support available
Business Unit Summary
Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo . We are leaders in the making of cream cheese, powdered beverages and confections-in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Field Sales
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

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