Customer Success & Adoption Specialist

Alert Media, Inc.; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Employer-paid medical, dental, vision

Parental leave

Aguinaldo

Generous vacation & holidays

Monthly work-from-home stipend

Equipment provided

Language immersion program

Career development opportunities

Job summary

AlertMedia, Inc. is seeking a Customer Success Manager to support SMB customers in a hybrid Mexico City office, driving adoption and renewals. You will manage a book of business, host webinars, and collaborate across teams to expand usage of our Risk Intelligence platform.

You will respond quickly to inquiries, build strong relationships, and help customers realize ongoing value while contributing to a fast-paced, innovative culture.

Qualifications

• 2+ years in customer success or account management.
• Experience in SaaS or tech environments.
• Familiarity with Salesforce or HubSpot.
• Excellent verbal and written communication.
• Ability to manage a high volume of accounts.
• Bilingual English/Spanish required.
• Independent, proactive and adaptable.

Responsibilities

• Support SMB customers as a product expert to drive adoption.
• Manage customer touchpoints with automated processes.
• Host customer webinars and facilitate collaboration.
• Collaborate with Customer Success to grow existing accounts.
• Assess health and risk for your book of business.
• Coordinate with Support to handle escalations.
• Respond to inquiries within 1 business day.
• Log communications in Gainsight and Salesforce.
• Learn industry trends and emerging technologies.
• Maintain a positive customer experience to sustain renewals.
• Contribute to AlertMedia culture, values, and vision.

Skills

Customer success management

Account management

SaaS

Salesforce

HubSpot

Bilingual English/Spanish

Communication

Time management

Relationship building

Job description

AlertMedia, Inc. is seeking a Customer Success Manager to support SMB customers in a hybrid Mexico City office, driving adoption and renewals. You will manage a book of business, host webinars, and collaborate across teams to expand usage of our Risk Intelligence platform.

You will respond quickly to inquiries, build strong relationships, and help customers realize ongoing value while contributing to a fast-paced, innovative culture.