Customer Service Representative

Avnet; Tlaquepaque; Presencial; MXN 223.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Paid Time Off

Medical, Dental, Vision and Life Ins.

Education Assistance

Employee Development Resources

Year-End Bonus

Food Coupons

Descripción de la vacante

Avnet, a global technology distributor, seeks a customer service professional to respond to inquiries, expedite critical orders and resolve issues. You will support the sales team, track orders, process invoices, and help maintain records to ensure smooth operations.

You will identify opportunities to improve processes, maintain strong customer relations and resolve complaints in compliance with consumer laws.

Formación

• Responds to customer inquiries, expedites critical orders and researches issues.
• Maintains and updates electronic or hard copy records as required.
• Interacts with sales team and external customers to support orders and processes.

Responsabilidades

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution and stock rotation.
• Identify, investigate and participate in process improvement and KPI initiatives.
• Ensure good customer relations and resolve claims fairly and in line with consumer laws.
• Maintain and update records as required.
• Other duties as assigned.

Conocimientos

Customer support

Communication skills

Multitasking

Educación

High School Diploma or equivalent

Descripción del empleo

Who We Are

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications

• Acquires basic skills through work experience or formal training to perform routine tasks.
• Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.
• Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
• Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
• Impact of decisions is primarily contained to the work of the job.

Work Experience

• Typically requires less than one year of related experience.

Education And Certification(s)

• High School Diploma or equivalent

Distinguishing Characteristics

• Basic computer, email, phone and communication skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

What We Offer

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off
• Savings Fund
• Paid Holidays
• Medical, Dental, Vision and Life Insurance
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development, and Mentorship Programs
• Year-End Bonus
• Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.