Customer Solutions Specialist

UPS; Sinaloa; On-site; MXN 180,000 - 240,000; Full time

Job summary

UPS is seeking a detail-oriented professional in Mexico to manage customer and vendor inquiries, process orders, and provide timely quotes. The role emphasizes solving problems, tracking shipments, and applying established procedures to maintain operational excellence.

The candidate will work autonomously within defined guidelines, with potential leadership elements in coordinating team tasks as needed. This position offers stability as a permanent, full-time opportunity at UPS.

Qualifications

• Handles customer and vendor requests and quotes.
• Tracks shipment status and resolves issues.
• Works with established processes to deliver accurate results.

Responsibilities

• Process incoming orders and provide quotes.
• Coordinate with internal teams to ensure on-time delivery.

Skills

Customer service

Logistics

Problem solving

CRM software

Tools

CRM software

MS Excel

Job description

UPS is seeking a detail-oriented professional in Mexico to manage customer and vendor inquiries, process orders, and provide timely quotes. The role emphasizes solving problems, tracking shipments, and applying established procedures to maintain operational excellence.

The candidate will work autonomously within defined guidelines, with potential leadership elements in coordinating team tasks as needed. This position offers stability as a permanent, full-time opportunity at UPS.