Customer Service Virtual Assistant (LatAm)

Hey Lieu; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A fast-growing virtual assistant service company is seeking a reliable and detail-oriented Customer Service Virtual Assistant based in Mexico City. You will be responsible for handling customer inquiries, providing quotes, coordinating scheduling, and ensuring a high-quality client experience. The ideal candidate should have over 3 years of experience in customer service, excellent communication skills, and a professional work environment. Join us and become part of a dynamic team dedicated to helping clients thrive.

Formación

• 3+ years of experience in a customer service or administrative support role.
• Excellent written and verbal communication skills.
• Strong organizational skills and keen attention to detail.
• Ability to stay calm and empathetic under pressure.
• Fast, reliable internet connection and professional work environment.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide quotes, answer service-related questions, and assist with booking moves.
• Coordinate scheduling changes and update internal systems accordingly.
• Conduct post-move follow-ups to gather feedback and address any concerns.
• Maintain accurate and up-to-date customer records.

Conocimientos

Customer service experience

Organizational skills

Written communication

Verbal communication

Attention to detail

Herramientas

CRM tools

SmartMoving

Descripción del empleo

Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

About the Client

We are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients. We are passionate about delivering quality, professionalism, and a stress-free moving process.

Position Overview

We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Provide quotes, answer service-related questions, and assist with booking moves
• Coordinate scheduling changes and update internal systems accordingly
• Conduct post-move follow-ups to gather feedback and address any concerns
• Escalate complex issues to management when necessary
• Maintain accurate and up-to-date customer records
• Assist with administrative tasks as needed (CRM updates, reporting, etc.)

Qualifications

• 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)
• Excellent written and verbal communication skills
• Strong organizational skills and keen attention to detail
• Ability to stay calm and empathetic under pressure
• Familiarity with CRM tools (experience with SmartMoving is a plus)
• Ability to work U.S. office hours
• Fast, reliable internet connection and professional work environment

Preferred Skills

• Experience working with U.S.-based customers
• Familiarity with scheduling or dispatching systems
• Problem-solving mindset and proactive communication style