Customer Service Specialist I - On-Time Delivery & Support

Incora; La cantera; On-site; MXN 223,000 - 357,000; Full time

Job summary

Incora is seeking a Customer Service Representative I to strengthen customer relationships through high-quality service and support. You will manage basic account administration, including RMA handling, order release, and prioritization, while aligning with sales policies and internal practices.

You will coordinate with internal teams, respond to inquiries about orders, product availability, and delivery plans, and ensure on-time delivery.

Qualifications

• High School Diploma or GED is required.
• 1-3 years of combined Sales and Customer Service experience required (aerospace industry preferred).
• Demonstrated working knowledge of Incora customers and products is highly preferred.
• Proven ability to perform root cause analysis and research to resolve basic customer issues.
• Proven ability to work well within a team environment to produce positive results.
• Strong verbal, written communication, and presentation skills with emphasis on Quality and Customer Service.
• Maintain excellent organizational and time-management skills.

Responsibilities

• Process daily release orders and verify against contract to ensure accuracy.
• Process material returns (RMA's) as requested by the customer.
• Update shipping and delivery status with customers; ensure high delivery and quality rating.
• Enter customer and/or vendor pricing into databases to support quotes and orders.
• Provide and follow through with customer expedite requests.
• Train/mentor others within sales department as assigned.
• Perform ad hoc projects and tasks as assigned.
• Attend department or company trainings or meetings as required.
• Respond promptly and professionally to customer inquiries about order information/status.

Skills

Business Acumen

Account Planning

Customer Orientation

Driving for Results

High Impact Communication

Education

High School Diploma or GED

1-3 years Sales & Customer Service

Aerospace industry experience preferred

Tools

Microsoft Office Suite

Outlook

Word

PowerPoint

Excel

Job description

Incora is seeking a Customer Service Representative I to strengthen customer relationships through high-quality service and support. You will manage basic account administration, including RMA handling, order release, and prioritization, while aligning with sales policies and internal practices.

You will coordinate with internal teams, respond to inquiries about orders, product availability, and delivery plans, and ensure on-time delivery.