Customer Service Specialist: High-Volume Support & Bonus

Segoso Caribbean; Monterrey; Híbrido; MXN 110.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Performance bonus

Paid sick leave

Benefits (law-mandated)

Descripción de la vacante

Segoso Mexico, a leading call center in Monterrey, is seeking a dedicated Customer Service representative to join our team. You will handle customer interactions, resolve billing issues, and support soft collections with professionalism.

The role requires dependable, detail-oriented team players with strong communication skills to handle sensitive customer situations in a fast-paced setting. We offer paid training, competitive hourly pay, a monthly performance bonus, and mandated benefits.

Formación

• Proven experience in customer service and call center roles.
• Strong communication skills to handle sensitive situations.
• Multitask effectively in a high-volume environment.
• Problem-solving mindset focused on customer satisfaction.
• Dependable, team-oriented with a positive attitude.

Responsabilidades

• Provide exceptional customer service via phone, email, or chat.
• Handle high call volumes while maintaining quality.
• Document interactions and maintain accurate records.
• Collaborate with team to meet performance metrics.

Conocimientos

Customer service

Phone / Call center

Communication skills

Multitasking

Problem-solving

Team player

CRM software

Herramientas

CRM software

Descripción del empleo

Segoso Mexico, a leading call center in Monterrey, is seeking a dedicated Customer Service representative to join our team. You will handle customer interactions, resolve billing issues, and support soft collections with professionalism.

The role requires dependable, detail-oriented team players with strong communication skills to handle sensitive customer situations in a fast-paced setting. We offer paid training, competitive hourly pay, a monthly performance bonus, and mandated benefits.