First-Party Collections Specialist – Training & Bonuses

Segoso Caribbean; Monterrey; Híbrido; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Monthly bonus

Paid Time Off

Benefits above the law

Vacation days after six months

Descripción de la vacante

Segoso Mexico is seeking a Call Center Representative to join our dynamic team in Monterrey. You will manage a high volume of calls, resolve inquiries, cure accounts, and ensure compliance with company protocols while delivering an outstanding customer experience that strengthens loyalty.

The role requires being customer-focused, detail-oriented, and a strong communicator who thrives in a collaborative environment.

Formación

• Strong call center skills with a focus on delivering an excellent customer experience.
• Proven negotiation skills to handle sensitive or challenging situations effectively.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Leadership abilities and a proactive approach to problem-solving.
• Teamwork-oriented mindset with a commitment to supporting colleagues.
• Experience handling a high volume of phone calls and managing account resolutions.

Responsabilidades

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly while maintaining excellent service standards.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed individual and team performance metrics.
• Collaborate effectively with team members to achieve business goals.
• Participate in ongoing training to enhance product knowledge and customer interaction skills.

Descripción del empleo

Segoso Mexico is seeking a Call Center Representative to join our dynamic team in Monterrey. You will manage a high volume of calls, resolve inquiries, cure accounts, and ensure compliance with company protocols while delivering an outstanding customer experience that strengthens loyalty.

The role requires being customer-focused, detail-oriented, and a strong communicator who thrives in a collaborative environment.