Collections Specialist — High-Volume Call Center

Segoso Caribbean; Monterrey; Híbrido; MXN 124.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Monthly bonus

Paid time off

Pantry vouchers

Vacation days after six months

Descripción de la vacante

Segoso Mexico is seeking a Call Center Representative to join our dynamic team in Monterrey. You will manage a high volume of calls, resolve customer inquiries, and cure accounts while maintaining excellent service standards.

Ideal candidates are customer-focused, detail-oriented, and strong communicators who thrive in a team environment. Paid training, a competitive hourly wage, and a monthly bonus are part of the package.

Formación

• Strong call center skills and focus on customer experience.
• Proven negotiation skills to handle sensitive situations.
• Excellent verbal and written communication.

Responsabilidades

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly while maintaining service standards.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed individual and team performance metrics.
• Collaborate with team members to achieve business goals.
• Participate in ongoing training to enhance product knowledge and customer interaction skills.

Conocimientos

Call center skills

Negotiation

Communication

Multitasking

Leadership

Teamwork

High call volume

Descripción del empleo

Segoso Mexico is seeking a Call Center Representative to join our dynamic team in Monterrey. You will manage a high volume of calls, resolve customer inquiries, and cure accounts while maintaining excellent service standards.

Ideal candidates are customer-focused, detail-oriented, and strong communicators who thrive in a team environment. Paid training, a competitive hourly wage, and a monthly bonus are part of the package.