Travel Customer Service Representative (Remote)

Manatal; Torreón; Remote; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey. This remote role involves handling bookings, changes, and inquiries with a focus on exceptional service and attention to detail.

You will work with luxury and leisure travel, provide destination information, and ensure a seamless customer experience from booking to post-trip follow-up.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel or hospitality preferred.
• Strong organizational skills with attention to detail.
• Comfortable using technology and learning new systems.
• Reliable and able to manage multiple client requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, cancellations.
• Provide accurate information on destinations and agency policies.
• Coordinate booking details and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and professionalism.
• Maintain documentation and update booking systems.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Tools

Booking platforms

CRM software

Booking systems

Job description

Travel Customer Service Representative (Remote)

About the job Travel Customer Service Representative (Remote)

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.