Customer Service Representative - MS

Wipro; Región Centro; Presencial; MXN 188.000 - 225.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major medical insurance

Dental and vision plan

30 days Christmas Bonus

Food Vouchers

2 Extra PTO days per year

Descripción de la vacante

Wipro is seeking a Customer Service Representative (CSR) to support our operations in a call center environment. You will handle inquiries, assist with benefits and claims, and ensure a high-quality customer experience.

You will educate members on plans, document interactions in CRM, and collaborate with Claims, Billing, Enrollment, and Provider Services to resolve issues. This on-site role requires strong English and problem-solving skills, with a shift that covers 6 AM–8 PM, Monday to Friday,

Formación

• 6 months to 3 years of experience in Customer Service.
• English Advanced level.
• High School graduated.
• Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

Responsabilidades

• Handle inbound and outbound customer interactions via phone, email, chat, and other communication channels.
• Assist members with questions related to benefits, coverage, eligibility, claims, and healthcare services.
• Research and resolve member inquiries, complaints, and escalated issues in a timely and professional manner.
• Educate members on plan policies, procedures, available programs, and self-service resources.
• Document all interactions accurately within CRM and healthcare administration systems.
• Coordinate with internal departments such as Claims, Billing, Enrollment, and Provider Services to resolve complex issues.
• Meet established service level agreements (SLAs), quality standards, and productivity goals.
• Ensure compliance with HIPAA and all applicable healthcare regulations.Maintain a member-first approach while delivering high-quality customer support.

Conocimientos

English (Advanced)

Customer service

Problem solving

Multitasking

Fast learner

Communication skills

Educación

High School diploma

Herramientas

CRM software

Descripción del empleo

We are looking forCustomer Service Representatives (CSR) to support our operations.

This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, and other communication channels.
• Assist members with questions related to benefits, coverage, eligibility, claims, and healthcare services.
• Research and resolve member inquiries, complaints, and escalated issues in a timely and professional manner.
• Educate members on plan policies, procedures, available programs, and self-service resources.
• Document all interactions accurately within CRM and healthcare administration systems.
• Coordinate with internal departments such as Claims, Billing, Enrollment, and Provider Services to resolve complex issues.
• Meet established service level agreements (SLAs), quality standards, and productivity goals.
• Ensure compliance with HIPAA and all applicable healthcare regulations.Maintain a member-first approach while delivering high-quality customer support.

Requirements

• 6 months to 3 years of experience in Customer Service.
• English Advanced level.
• High School graduated.
• Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

Type of work, schedule and our offer

This is a on-site position

Schedule

• Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).

What we offer

• Salary: Up to $18,500 monthly.
• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers
• 2 Extra PTO days per year

Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.