Customer Service Representative - B&E

Wipro; Región Centro; Presencial; MXN 2.652.000 - 3.504.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major medical insurance

Dental and vision plan

30 days Christmas Bonus

Food Vouchers

2 Extra PTO days per year

Descripción de la vacante

Wipro in Mexico is seeking a Customer Service Representative (CSR) to support operations in a call center environment, handling customer inquiries and delivering an outstanding customer experience.

You will process enrollments, maintenance, and billing tasks, coordinate with internal teams, and ensure HIPAA compliance. The on-site role offers a rotating schedule (including availability) and a comprehensive benefits package.

Formación

• 6 months to 3 years of experience in Customer Service.
• Advanced level of English.
• High School graduate.
• Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

Responsabilidades

• Process new enrollments, terminations, reinstatements, and eligibility updates.
• Validate member information and ensure accurate maintenance of records within enrollment systems.
• Support premium billing activities, payment reconciliation, and billing adjustments.Investigate and resolve enrollment and billing discrepancies.
• Review enrollment transactions for accuracy and compliance.
• Coordinate with Member Services, Providers, Employer Groups, and other internal departments regarding enrollment and billing issues.
• Generate reports and maintain documentation related to enrollment and billing activities.
• Support audits, compliance reviews, and quality assurance initiatives.Meet productivity, quality, and turnaround time metrics.
• Ensure compliance with HIPAA and healthcare regulatory requirements.

Conocimientos

Customer service

English

Communication

Multitasking

Problem solving

Fast learner

Critical thinking

Logical thinking

Solution mindset

Helping nature

Educación

High School diploma

Descripción del empleo

We are looking forCustomer Service Representatives(CSR) to support our operations.

This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.

Job description:

Job Description

We are looking forCustomer Service Representatives(CSR) to support our operations.

This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.

Key Responsibilities

• Process new enrollments, terminations, reinstatements, and eligibility updates.
• Validate member information and ensure accurate maintenance of records within enrollment systems.
• Support premium billing activities, payment reconciliation, and billing adjustments.Investigate and resolve enrollment and billing discrepancies.
• Review enrollment transactions for accuracy and compliance.
• Coordinate with Member Services, Providers, Employer Groups, and other internal departments regarding enrollment and billing issues.
• Generate reports and maintain documentation related to enrollment and billing activities.
• Support audits, compliance reviews, and quality assurance initiatives.Meet productivity, quality, and turnaround time metrics.
• Ensure compliance with HIPAA and healthcare regulatory requirements.

Requirements

• 6 months to 3 years of experience in Customer Service.
• English Advanced level.
• High School graduated.
• Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

Type of work, schedule and our offer

This is an On-site position.

Schedule

• Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).

What we offer

• Salary: Up to $18,500 monthly.
• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers
• 2 Extra PTO days per year

Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.