Customer Service Representative II

Littelfuse; Piedras Negras; Sur place; MXN 279 000 - 424 000; Plein temps

Résumé du poste

Littelfuse is seeking a Customer Service Representative in Piedras Negras, Mexico to maintain and grow customer loyalty from order entry to delivery. Accurate, timely handling of orders and customer requests is essential.

You will process purchase orders, returns and samples, resolve billing or delivery holds, and support credit analysts, planning, and sales engineers. SAP experience and high English proficiency are a plus for global coordination.

Qualifications

• 2+ years of customer service.
• Results oriented with good problem solving.
• Good organizational and proactive skills.
• Must be proficient in Word and Excel.
• Fluent and advanced English skills both written and spoken.
• Able to handle multiple tasks efficiently.
• SAP experience a plus.

Responsabilités

• Accurate and timely entry of customer purchase orders (~20/day).
• Accurate and timely entry of customer return requests (~5/day).
• Accurate and timely entry of customer sample requests (~3/day).
• Accurate and timely response to customer expedite inquiries.
• Investigation and corrective actions of billing and delivery holds on orders.
• Provide assistance to credit analyst, planning team, sales engineers; respond to Freshdesk inquiries.

Connaissances

Customer service

English proficiency

Multitasking

Outils

SAP

Microsoft Word

Microsoft Excel

Description du poste

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long‑term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

The Customer Service Representative reports directly to the Customer Service Manager. This role is in charge of maintaining and increasing customer loyalty by supporting customers from ordering through to delivery. Works with customers to overcome barriers to provide best in class customer support.

ABOUT THE JOB

• 1. Provide order fulfillment
  • Accurate and timely entry of customer purchase orders – approx 20/day
  • Accurate and timely entry of customer return requests – approx 5/day
  • Accurate and timely entry of customer sample requests – approx 3/day
  • Accurate and timely response to customer expedite inquiries
• 2. Responsible for daily investigation and corrective actions of billing and delivery holds on orders and implement correction actions.
• 3. Practice and adhere to Lean Enterprise concepts
• 4. Provide professional and accurate information to customer phone inquiries. To log on the phone queue during work hours.
• 5. Provide assistance to credit analyst, planning team, sales engineers with requests.
• 6. Provide assistance to customer / sales rep inquiries through Freshdesk in a timely manner

ABOUT YOU

• 2+ years of customer service
• Results oriented, good problem solving skills
• Good organizational and proactive skills
• Must be proficient in Word and Excel
• Fluent and advanced English skills both written and spoken.
• Able to handle multiple tasks efficiently
• SAP experience a plus

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise.

Our Core Values – Customer Focus, Integrity, Innovation, Teamwork and Results Driven – supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a competitive salary package and a variety of benefits, including as well as development opportunities like internal Lean Six Sigma Certification. At Littelfuse, we support employee growth and development.

Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate.

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute.

We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.

Our humble roots date back to 1927, where, in the back of a garage on Chicago’s northside, our founder, Edward Sundt, developed a small, fast‑acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “Little Fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one‑word, misspelled “Littelfuse.” For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world.

With the ever‑evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more.

Throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution centre, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry.

While Littelfuse has experienced tremendous growth in recent years, we still maintain a small‑company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse — everywhere, every day.

Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.