Customer Service Representative

Avnet LLC; Tlaquepaque; Híbrido; MXN 167.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Savings fund

Paid holidays

Healthcare insurance

Education assistance

Development resources

Wellness programs

Year-end bonus

Food coupons

Descripción de la vacante

Avnet is a global technology distributor committed to helping customers succeed. This role focuses on responding to inquiries, expediting orders, and resolving issues to ensure smooth order flow.

You will support the sales team with quotes, tracking, invoicing, returns and problem resolution, while maintaining accurate records and contributing to process improvements.

Formación

• High School Diploma or equivalent required.
• Basic computer, email, phone and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsabilidades

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.

Conocimientos

Customer service

Multi-tasking

Communication skills

Educación

High School Diploma

Herramientas

Phone

Email

Descripción del empleo

Who We Are

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.

Job Level Specifications

Acquires basic skills through work experience or formal training to perform routine tasks. Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job. Work is performed under supervision with detailed instructions. Priorities are provided for performing work. Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization. Impact of decisions is primarily contained to the work of the job.

Work Experience

Typically requires less than one year of related experience.

Education and Certification(s)

High School Diploma or equivalent.

Distinguishing Characteristics

Basic computer, email, phone and communication skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language.

What We Offer

• Generous Paid Time Off
• Savings Fund
• Paid Holidays
• Medical, Dental, Vision and Life Insurance
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development, and Mentorship Programs
• Year-End Bonus
• Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.

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