CUSTOMER SERVICE REPRESENTATIVE

Edscha Group; San Luis Potosí; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

None

Job summary

Edscha Group in Mexico seeks a Customer Service Representative to serve as the primary contact for assigned customers, ensuring timely communication, accurate order management, and excellent service throughout the order fulfillment process.

Responsibilities include managing orders from receipt through delivery, coordinating with Production Planning and Logistics, maintaining portals, and ensuring SAP transactions are completed accurately and on time, while building strong customer relationships

Qualifications

• Bachelor's Degree in Business Administration, International Business, Industrial Engineering, Logistics, or related field.
• Minimum 5 years of experience in Customer Service within a manufacturing environment.
• Experience managing customer portals and electronic customer communication platforms.
• Advanced SAP proficiency.
• Advanced English communication skills (written and verbal).
• Strong problem-solving, organizational, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with excellent interpersonal skills.

Responsibilities

• Manage customer orders from receipt through delivery, ensuring accuracy and timely processing.
• Serve as the main contact for customer inquiries, order status updates, and issue resolution.
• Coordinate customer demand requirements with Production Planning and Logistics teams.
• Monitor delivery schedules and proactively communicate potential risks or delays.
• Maintain customer portals and ensure accurate data management.
• Prepare reports related to customer orders, forecasts, shipments, and performance metrics.
• Analyze customer requirements and support continuous improvement initiatives.
• Handle claims, complaints, and corrective action follow-up activities.
• Ensure SAP transactions are completed accurately and on time.
• Build and maintain strong customer relationships through effective communication and responsiveness.

Education

Bachelor's Degree in Business Administration, International Business, Industrial Engineering, Logistics, or related field

Tools

SAP

Customer portals

Electronic communication platforms

Job description

Founded in 1870, Edscha has developed into the world’s largest supplier of hinge-systems. It is one of the leading European suppliers of driver controls (pedal boxes and parking brakes) and drives for fully automated opening and closing of rear lids and lift gates. Under the umbrella of Spanish automotive supplier Gestamp, Edscha services virtually every automaker with its products and know-how from 23 world locations with some 6,300 employees.

Position Summary

The Customer Service Representative serves as the primary point of contact for assigned customers, ensuring timely communication, accurate order management, and excellent service throughout the order fulfillment process.

Key Responsibilities

• Manage customer orders from receipt through delivery, ensuring accuracy and timely processing.
• Serve as the main contact for customer inquiries, order status updates, and issue resolution.
• Coordinate customer demand requirements with Production Planning and Logistics teams.
• Monitor delivery schedules and proactively communicate potential risks or delays.
• Maintain customer portals and ensure accurate data management.
• Prepare reports related to customer orders, forecasts, shipments, and performance metrics.
• Analyze customer requirements and support continuous improvement initiatives.
• Handle claims, complaints, and corrective action follow-up activities.
• Ensure SAP transactions are completed accurately and on time.
• Build and maintain strong customer relationships through effective communication and responsiveness.

Qualifications & Requirements

• Bachelor's Degree in Business Administration, International Business, Industrial Engineering, Logistics, or related field.
• Minimum 5 years of experience in Customer Service within a manufacturing environment.
• Experience managing customer portals and electronic customer communication platforms.
• Advanced SAP proficiency.
• Advanced English communication skills (written and verbal).
• Strong problem-solving, organizational, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with excellent interpersonal skills.