Customer Service & Operations Specialist (English)

Flex Ltd; Ecatepec de Morelos; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex Ltd is seeking a Customer Service Representative in Guadalajara to support customer inquiries and coordinate cross-functional processes. The role emphasizes strong English communication, self-motivation, and meticulous organization to deliver high-quality service.

Responsibilities include handling orders, RMA and export coordination, and KPI-driven improvements. Candidates should have a BA/BS and Excel proficiency, with experience in similar roles and collaboration with internal teams.

Qualifications

• Bachelor’s degree required.
• Advanced English required.
• Self-starter with strong organization and planning skills.
• Intermediate-Advanced Excel proficiency.
• Strong oral and written communication skills.
• Experience in a similar position.
• Experience interacting with internal customers and cross-functional teams.

Responsibilities

• Communicate with customers using system applications to provide high-quality service.
• Handle inquiries and resolve problems with one-call resolution.
• Maintain service standards during high-pressure periods.
• Coordinate with Orderboard, RMA, CMA, AR, OTD, Sales and Export processes.
• Track relevant metrics and drive action items based on KPIs.
• Demonstrate clear speaking and writing skills in English.

Skills

Advanced English

Self-starter

Excel skills

Communication skills

Cross-functional experience

Education

Bachelor’s degree (BA or BS)

Job description

Flex Ltd is seeking a Customer Service Representative in Guadalajara to support customer inquiries and coordinate cross-functional processes. The role emphasizes strong English communication, self-motivation, and meticulous organization to deliver high-quality service.

Responsibilities include handling orders, RMA and export coordination, and KPI-driven improvements. Candidates should have a BA/BS and Excel proficiency, with experience in similar roles and collaboration with internal teams.