Customer Service / Material Planner

General Fasteners; Santiago de Querétaro; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

General Fasteners de Mexico seeks a Customer Service Representative / Material Planner for its Querétaro office. This role drives customer satisfaction by fielding inquiries, forecasting requirements and coordinating shipments with multiple internal teams.

The ideal candidate has 3+ years in customer service or materials planning, is fluent in English, and proficient in Excel and PowerPoint. Strong communication and attention to detail are essential for success in a fast-paced environment.

Formación

• Bachelor's degree or equivalent required.
• 3+ years in customer service or materials planning.
• Fluent in written and spoken English.
• Proficient with Microsoft Excel and PowerPoint.
• Strong communication and attention to detail.

Responsabilidades

• Handle account relationships and customer inquiries.
• Forecast customer requirements and coordinate material shipments.
• Inform customers on order status and provide tracking information.
• Coordinate with suppliers and internal teams to ensure on-time delivery.
• Reduce excess and obsolete inventory where possible.
• Process quotation requests and coordinate inventory needs.

Conocimientos

Customer service

Materials planning

English fluency

Excel

PowerPoint

Communication

Detail oriented

Educación

Bachelor's degree

Herramientas

Epicor P21 ERP

MS Office

Descripción del empleo

General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Responsibilities:

• Responsible for handling the account relationships.
• Receive and analyze customers’ requirements and forecast.
• Daily coordination of material shipments.
• Inform customers the status of open orders.
• Provide customers with documentation and tracking information of shipped orders.
• Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs.
• Reduction of Excess and Obsolete (360+ Days) Inventory.
• Receive customer quality claims and coordinate response with Quality and DMR coordinator.
• Track sales and inventory data related to accounts.
• Report on sales and inventory data related to accounts.
• Processing of quotation requests.
• Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements.
• Responsible for direct ship authorization.
• Initiate Hot Sheets for Quality and Warehouse, as needed.
• Review parts for purchase complete and minimum buys with Supply Chain.
• Coordinate with New Part Coordinator to update MPS/DRP set-ups.
• Coordinate with Material Planners to ensure material is scheduled, as needed.
• Responsible to follow up with Supplier, as needed.

Requirements:

• Must have Bachelor degree or equivalent.
• At least 3 years of experience in customer service or materials planning.
• Fluent in both written and spoken English.
• Experience with Microsoft Excel & PowerPoint.
• Possess excellent communication skills including verbal, written and interpersonal.
• Focus on attention to detail and accuracy while meeting deadlines.
• Possess Fastener product knowledge (desired).
• Possess knowledge of Epicor P21 ERP system (desired).
• Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions.
• Strong level of problem-solving skills.
• Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships.