Customer Service Manager

Roha; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading multinational company in Santiago de Querétaro is hiring a Customer Service Manager. This role requires advanced proficiency in SAP and leadership experience. The responsibilities include resolving customer issues, managing orders, and training staff. The position involves working onsite five days a week and reporting directly to the CEO.

Formación

• Must have advanced proficiency in SAP.
• Advanced conversational English is required.
• Minimum 2 years of leadership experience.

Responsabilidades

• Resolve complex customer account problems and requests.
• Manage order processing and timely delivery.
• Train and motivate customer service staff.

Conocimientos

SAP proficiency

Conversational English

Leadership

Descripción del empleo

About ROHA

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, dehydrated ingredients, and animal feed additives.

We are hiring Customer Service Manager

Candidates must be based in Queretaro, Mexico

5 days Working Onsite

Reporting to CEO

Essential Duties and Responsibilities

• Resolves complex account problems and requests from customers.
• Manage order processing and ensure timely delivery of all orders. Coordinate with Inventory Controller for any inventory issues / back orders.
• Trains, develops and motivates staff.
• Keep Account Managers and the Sales Director informed of any customer order issues, action plans, and resolutions.
• Reviews customer returns / quality claims and issue credit notes prior to sending to Controller.
• Manages direct reports for order verification and invoice verification.
• Receive customer complaints, investigate and respond back to the customers with corrective actions taken.
• Manage external communication for the company related to customer relations.
• Motivates staff to achieve identified goals while providing superior customer service.
• Report all pertinent information to the Operations Manager and perform additional duties that may be assigned by management.

Qualifications

• Advanced proficiency in SAP (must-have)
• Advanced conversational English
• Leadership experience (minimum of 2 years)