Customer Service Manager

Turtle Trax S.A.; Monterrey; Híbrido; MXN 400.000 - 650.000; A tiempo parcial

Descripción de la vacante

Turtle Trax S.A. is seeking an experienced customer service manager to lead a migration project in Monterrey, Mexico. The role emphasizes managing customer-facing teams in a telecom/IT environment and strong leadership in hybrid settings.

You will drive a Cisco to Fortinet platform migration, collaborating with technical peers on connectivity, voice, and cloud solutions (SDWAN, MS Teams). Two days on customer site in Monterrey, with remaining days supported remotely.

Formación

• 5 years of direct experience in customer service management.
• Customer-facing roles in telecom or IT.
• Hybrid work model with two days at Monterrey office.

Responsabilidades

• Lead migration project on Cisco to Fortinet platform.
• Manage virtual teams across locations.
• Provide industry expertise in telecom/IT service management.

Conocimientos

Customer service mgmt

Virtual team leadership

Industry expertise telecom/IT

Technical knowledge

Connectivity

Voice

Cloud SDWAN/MS Teams

Herramientas

Cisco

Fortinet

Descripción del empleo

5 years of direct experience in customer service management (RUN); customer-facing roles within the telecom or IT industry demonstrates your industry expertise.
Proficient in managing virtual teams effectively, showcasing leadership skills in dynamic environments.
Possess a solid level of technical knowledge that complements your service management capabilities
Knowledge in Technologies such us connectivity, voice, cloud (SDWAN, MS Teams);
Hybrid way of working, two days at customer’s office at Monterey
The resource wil be working in a migration project, Cisco yo fortinet platform.
onsite- Monterrey