CUSTOMER SERVICE MANAGER

TOTAL Deutschland GmbH; Ciudad de México; Presencial; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

HUTCHINSON AUTOPARTES DE MEXICO SA.DE CV is seeking a Customer Service and Production Planning professional to oversee daily customer service operations, order entry, scheduling, and issue resolution. You will coordinate with Production, Planning, Purchasing, and Logistics to align orders with capacity and material availability.

The role leads planning meetings, monitors order progress, and maintains input and accuracy of orders, forecasts, and delivery requirements.

Formación

• Bachelor's degree in Business, Supply Chain, Operations Management, or related field.
• 3-5+ years of experience in customer service within a manufacturing environment.
• Experience in production planning or scheduling strongly preferred.
• Prior supervisory or team-lead experience recommended.

Responsabilidades

• Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.
• Collaborate with Production, Planning, Purchasing, and Logistics to align orders with capacity and material availability.
• Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.
• Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts.
• Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements.
• Analyze customer demand patterns to support forecasting and production planning.
• Improve processes involving order management, communication flow, and production schedule visibility.
• Manage escalations, customer complaints, and service recovery actions.
• Generate and review key customer and production planning metrics.
• Maintain strong relationships with key accounts to understand expectations and future requirements.
• Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

Conocimientos

Customer service

Production planning

Leadership

Educación

Bachelor's degree in Business, Supply Chain, Operations Management, or related field

Descripción del empleo

Employer company HUTCHINSON AUTOPARTES DE MEXICO SA.DE CV

Domain Logistics

Type of contract Regular position

Experience Minimum 3 years

Activities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.

Collaborate with Production, Planning, Purchasing, and Logistics teams to align customer orders with production capacity and material availability.

Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.

Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts.

Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements.

Analyze customer demand patterns to support forecasting and production planning.

Improve processes involving order management, communication flow, and production schedule visibility.

Manage escalations, customer complaints, and service recovery actions.

Generate and review key customer and production planning metrics.

Maintain strong relationships with key accounts to understand expectations and future requirements.

Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

EDUCATION AND EXPERIENCE:

Bachelor's degree in Business, Supply Chain, Operations Management, or related field.

3-5+ years of experience in customer service within a manufacturing environment.

Experience in production planning or scheduling strongly preferred.

Prior supervisory or team-lead experience recommended.

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

We are 40 000 men and women who meet the challenges faced by our automotive, aviation, defence and industry customers every day. Our passion for challenge and our enthusiasm encourage us to imagine, design and produce high performance and innovative fluid, sealing system and anti-vibration solutions. Working at Hutchinson means being curious about everything, contributing to the evolution of mobility and reducing carbon emissions.

Join us and show what drives you!

A French company with an international presence (25 countries): 170 years of history and passing on our know-how.

5 billion in turnover, with 5% invested in R&D.