CUSTOMER SERVICE (Hybrid)

HELLA; Cuautitlán; On-site; MXN 446,000 - 670,000; Full time

Job summary

HELLA Automotive Mexico S.A. de C.V. is seeking a Logistics Specialist (Sales Scheduling) II to support customer service and logistics operations in a hybrid setting at Cuautitlán.

You will act as a key link between customers, production planning, sales, warehouse operations, accounting, and 3PLs to ensure on-time delivery and customer satisfaction. This role requires 2-3 years in automotive/manufacturing, Advanced English, and SAP and customer portal experience.

Qualifications

• 2-3 years of experience in automotive/manufacturing.
• Advanced English proficiency.
• Experience with SAP and customer portals.
• Knowledge of sales orders, purchase orders, EDI, and account management.
• Strong analytical and communication skills.

Responsibilities

• Manage customer schedules and sales order activities through SAP and customer portals.
• Monitor and ensure compliance with customer SLAs.
• Generate and analyze reports on delivery performance, fill rate, claims, and OTIF metrics.
• Coordinate deliveries, credits, and order management with internal and external stakeholders.
• Maintain customer accounts and support EDI processes.
• Act as the main contact for customers, planners, buyers, sales teams, warehouse operations, accounting, and logistics providers.

Skills

Advanced English

Strong analytical skills

Strong communication skills

Tools

SAP

Customer portals

EDI

Job description

CUSTOMER SERVICE (Hybrid)

Location Cuautitlan, Mexico

FORVIA HELLA is a listed international automotive supplier.As a company of the FORVIA Group, FORVIA HELLA stands for high-performancelighting technology and vehicle electronics and, with the Lifecycle SolutionsBusiness Group, also covers a broad service and product portfolio for the spareparts and workshop business as well as for manufacturers of special vehicles.With currently around 34,000 employees at over 125 locations, the company isactive worldwide and generated adjusted sales of €8.0 billion in the fiscalyear 2025.

YOUR TASKS

We are looking for a Logistics Specialist (Sales Scheduling) II to support customer service and logistics operations while ensuring compliance with service level agreements (SLAs). This role will act as a key link between customers, production planning, sales, warehouse operations, accounting, and third-party logistics providers to guarantee on-time delivery performance and customer satisfaction.

• Manage customer schedules and sales order activities through SAP and customer portals.
• Monitor and ensure compliance with customer Service Level Agreements (SLAs).
• Generate and analyze customer reports related to delivery performance, fill rate, claims, and OTIF metrics.
• Coordinate deliveries, credits, and order management activities with internal and external stakeholders.
• Maintain customer accounts and support EDI (Electronic Data Interchange) processes.
• Act as the main point of contact for customers, planners, buyers, sales teams, warehouse operations, accounting, and logistics providers.

YOUR QUALIFICATIONS

• 2-3 years of experience in automotive/manufacturing
• Advanced English
• SAP & customer portals experience
• Knowledge of sales orders, purchase orders, EDI, and customer account management
• Strong analytical and communication skills

FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

HELLAMEX

Monserrat Sáinz Silva

Phone: