Customer Service

Güntner GmbH & Co. KG; Apodaca; Presencial; MXN 223.200 - 334.800; Jornada completa

Descripción de la vacante

A global manufacturing company in Apodaca is seeking a Customer Service Representative to ensure customer satisfaction through effective communication and support. The ideal candidate will have a Bachelor’s degree, at least 3 years of Customer Service experience, and strong communication skills in English. Familiarity with SAP and Microsoft Office Suite is advantageous. Join us to drive customer relations and enhance operational efficiency.

Formación

• Minimum of 3 years in Customer Service.
• Advanced conversational English is essential.

Responsabilidades

• Manage customer data and negotiate agreements.
• Coordinate order tracking with internal departments.
• Identify and resolve operational issues.
• Provide support to the sales team.

Conocimientos

Leadership

Strong communication skills

Negotiation

Teamwork

Effective communication

Educación

Completed Bachelor’s or Engineering degree

Herramientas

SAP

Microsoft Office Suite

Descripción del empleo

Customer Service Representative

We’re hiring at Güntner: Customer Service Representative

Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.

Responsibilities:

• Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.

• Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.

• Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.

• Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.

Requirements:

• Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)

• Experience: Minimum of 3 years in Customer Service

• Language: Advanced conversational English is essential

• Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite

Key Skills:

• Leadership

• Strong communication skills

• Negotiation

• Teamwork

• Effective communication