Customer Reliabilty Engineer Sales - John Crane - Toluca

Smiths Group plc; Mexico; On-site; MXN 346,560 - 693,120; Full time

Job summary

A global engineering solutions company in Mexico is looking for a Field Technical Support Engineer to provide technical support and advisory services, ensuring excellence in client account management. You will need 2-5 years of experience with rotating equipment, knowledge of mechanical seals, and an analytical mindset. The role involves monitoring equipment performance, generating reports, and delivering training to clients. Intermediate to advanced English proficiency is required.

Qualifications

• 2 to 5 years of experience with rotating equipment such as pumps, compressors, and turbines.
• At least 1 year of experience as a Field Technical Support Engineer or in a similar technical role.
• Methodical and analytical mindset.

Responsibilities

• Monitor equipment in operation under service contract.
• Generate reports and recommendations for clients.
• Provide technical advisory services to clients.

Skills

Mechanical seals

Field Technical Support

Analyzing equipment performance

English proficiency

Education

Mechanical Engineering or related field

Job description

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessedthrough a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. JohnCrane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications,and engineered components.

Provide technical support and advisory services to all our clients and collaborators. Enhance field service through the collection of data and technical information required to develop technical improvement proposals, aiming to exceed customer expectations and ensure the achievement of John Crane Mexico’s strategic objectives.

Key Responsibilities

• Monitor equipment in operation covered under the comprehensive service contract.
• Keep databases, reports, and logs up to date.
• Measure equipment performance indicators.
• Generate reports and recommendations for the client regarding pump train conditions.
• Perform failure analysis of mechanical seals, generating the necessary information to request engineering changes and/or provide recommendations to the client.
• Deliver training sessions to the client’s maintenance and operations personnel.
• Manage the client account: oversee inventory, consumption, material loading, material tracking, MTBF management, repairs, contribution margin, changes in seal configurations, full asset census updates, and on-time delivery of mechanical seals.
• Follow up on orders through the supply chain.
• Provide technical advisory services to clients upon request.
• Comply with and ensure adherence to health, safety, and environmental policies.
• Perform other activities related to the role as required.

Qualifications

• Mechanical, Industrial Engineering, or related field.
• 2 to 5 years of experience with rotating equipment such as pumps, compressors, and turbines.
• At least 1 year of experience as a Field Technical Support Engineer or in a similar technical role.
• Knowledge of mechanical seals.
• Ability to understand and listen to customer needs.
• Methodical and analytical mindset, with the ability to determine the right questions to ask users.
• Intermediate to advanced English proficiency.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardlessof race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.