Customer Project Manager

Philips; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Philips in Mexico City is seeking a Customer Project Manager to lead end-to-end hospital equipment projects from planning through installation, calibration, training and handover.

You will serve as the technical and operational liaison between customers and internal teams, managing a wide range of stakeholders and ensuring compliance and on-time delivery.

The role requires 4+ years in hospital projects, strong communication in English, and a willingness to travel.

Qualifications

• 4+ years leading hospital or medical equipment projects.
• Direct customer-facing experience with diverse stakeholders.
• Problem-solving mindset with ownership and accountability.
• Strong communication skills in English.

Responsibilities

• Own and coordinate end-to-end hospital equipment projects from planning to handover.
• Act as liaison between customer and internal teams to resolve issues.
• Collaborate with cross-functional groups to align objectives and timelines.
• Work under supervision while applying established processes to ensure compliance.

Skills

Customer-facing experience

Stakeholder management

Project coordination

English proficiency

Education

Bachelor's degree in Biomedical Engineering, Architecture, Civil Engineering, Industrial Engineering, or equivalent

Job description

Job Title

Customer Project Manager

Lead end-to-end customer projects that bring medical equipment from planning through installation, calibration, training, and successful handover, coordinating customers and multiple internal and external partners.

Your role

• Own and coordinate medical equipment projects end to end activities through delivery, installation, calibration, customer training, and project closeout.
• Serve as a technical and operational liasion between the customer and internal teams, adressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughtout the project lifecycle.
• Collaborate with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements, leading to effective coordination between all entities.
• Work under general supervision and established processed, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• The role requires flexibility for travel and, depending on project needs, availability outside standard working hours, including occasional nights or weekends.

You're the right fit if

• You've acquired at least 4 years of experience in hospital projects, including medical equipment projects, hospital construction/infrastructure, or working in a hospital environment, with hands-on project management or project coordination experience.
• You have direct customer-facing experience and can confidently manage a wide range of stakeholders and third-party providers, including challenging conversations, changing priorities, and unexpected project issues.
• You have a demonstrated problem-solving mindset: proactive, practical, accountable, and comfortable taking ownership of issues through resolution.
• You have a Bachelor's degree in Biomedical Engineering, Architecture, Civil Engineering, Industrial Engineering, or an equivalent field.
• You demonstrate excellent communication skills and advanced English proficiency

How we work together

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field-based role in Mexico City.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.