Customer Project Manager

Philips; Huixquilucan de Degollado; On-site; MXN 600,000 - 900,000; Full time

Job summary

Philips in Mexico City is seeking a Customer Project Manager to lead end-to-end hospital equipment projects, from planning through installation, calibration, training, and project closeout. You will coordinate with customers and multiple internal and external partners, manage stakeholders, and ensure on-time delivery while maintaining quality and safety standards across the project lifecycle.

The role requires 4+ years in hospital projects, strong English, and willingness to travel, including

Qualifications

• 4+ years of experience in hospital projects, hospital construction, or hospital environments with hands-on project management or coordination.
• Direct customer-facing experience and ability to manage a wide range of stakeholders and third-party providers.
• Demonstrated problem-solving mindset with ownership and accountability.
• Bachelor's degree in Biomedical Engineering, Architecture, Civil Engineering, Industrial Engineering, or equivalent.

Responsibilities

• Own and coordinate end-to-end hospital equipment projects through planning, installation, calibration, training, and closeout.
• Serve as a technical and operational liaison between customer and internal teams, addressing inquiries and ensuring satisfaction throughout the lifecycle.
• Collaborate with cross-functional teams to align objectives, deadlines, and customer requirements across all entities.
• Work under general supervision, applying judgment to navigate project processes and adapt as needed.
• Travel flexibility and availability outside standard hours, including nights or weekends when project needs arise.

Skills

Project management

Stakeholder management

Customer-facing

English proficiency

Education

Bachelor's degree in engineering

Job description

Job Title

Customer Project Manager

Job Description

Customer Project Manager

Lead end-to-end customer projects that bring medical equipment from planning through installation, calibration, training, and successful handover, coordinating customers and multiple internal and external partners.

Your rol e

• Own and coordinate medical equipment projects end to end activities through delivery, installation, calibration, customer training, and project closeout.
• Serve as a technical and operational liasion between the customer and internal teams, adressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughtout the project lifecycle.
• Collaborate with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements, leading to effective coordination between all entities.
• Work under general supervision and established processed, utilizing independent judgment to navigate and adhe...
• The role requires flexibility for travel and, depending on project needs, availability outside standard working hours, including occasional nights or weekends.

You're the right fit if

• You've acquired at least 4 years of experience in hospital projects, including medical equipment projects, hospital construction/infrastructure, or working in a hospital environment, with hands-on project management or project coordination experience.
• You have direct customer-facing experience and can confidently manage a wide range of stakeholders and third-party providers, including challenging conversations, changing priorities, and unexpected project issues.
• You have a demonstrated problem-solving mindset: proactive, practical, accountable, and comfortable taking ownership of issues through resolution.
• You have a Bachelor's degree in Biomedical Engineering, Architecture, Civil Engineering, Industrial Engineering, or an equivalent field.
• You demonstrate excellent communication skills and advanced English proficiency

How we work together

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a field-based role in Mexico City.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.