Customer Service Representative

Parker Hannifin; Apodaca; On-site; MXN 240,000 - 300,000; Full time

Job summary

Parker Hannifin is seeking a customer service specialist to be the single point of contact for customers, coordinating with Sales and internal teams to ensure prompt issue resolution. You will monitor portals, manage orders, and communicate effectively to meet customer expectations from Apodaca, Mexico.

The role emphasizes teamwork, analytical thinking, and the ability to handle multiple software tools. Fluency in English and visa eligibility are required for this position.

Qualifications

• Bachelor’s degree in business or administration.
• Minimum 2 years’ experience of customer service required.
• Advanced English (80%-90%).
• Visa required.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Takes ownership of customer requests and drives them to completion.
• Process purchase orders and quote requests and ensure requirements flow to operations.
• Monitor and manage customer portals.
• Coordinate with internal departments to resolve issues and maintain communication with customers.
• Negotiate delivery schedules and manage accounts payable/receivable issues.
• Help achieve team KPIs, especially response timeliness.
• Contribute ideas for process improvement and Lean initiatives.

Skills

Customer service

Advanced English

Communication skills

Analytical skills

Team oriented

Self-motivated

Education

Bachelor’s degree in business or administration

Tools

Multiple software skills

CRM systems

Job description

Position Summary

Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work closely with Sales Managers and the internal organization to ensure prompt and efficient issue resolution. Interprets and communicates customer requests, monitors performance and delivery, and advocates for customer needs.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking.
• Monitor and manage customer portals.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.
• Coordinate with finance on Customer accounts payable and accounts receivable issues.
• Negotiate delivery schedules while considering customer needs and organization capabilities.
• Manage workload toward achieving team KPI goals, most importantly timeliness of responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company.

Qualifications

• Business or administrative bachelor’s degree.
• Minimum 2 years’ experience of customer service experience required.
• Advanced English (80%-90%)
• VISA
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.
• Possess analytical and technical skills required to understand business practices and processes.
• Ability to learn and function with multiple software skills.
• Organized
• Strong interpersonal skills.
• Analytical
• Ability to handle conflicts
• Strong communication skills
• Responsible
• Integrate
• Team oriented
• Self-motivated
• Motivated by your goals

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

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