Customer Planner

Lego Group; México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Headspace wellbeing access

Colleague discount

Bonus scheme

Job summary

LEGO Group in Mexico City is seeking a Customer Planner to align department store needs with supply chain capabilities, drive inventory efficiency, and analyze performance across the retail network.

You will collaborate with account managers to build annual plans, forecast demand, and optimize product availability while improving service levels and growth across markets.

Qualifications

• Solid experience in demand planning or inventory management.
• Strong analytical skills: proficiency in data analysis and forecasting.
• Knowledge of digital tools like SAP, Tableau, Power BI, Microsoft Excel
• Excellent communication skills: ability to build relationships and collaborate effectively

Responsibilities

• Joint planning with account managers and customers to develop yearly customer plans and account objectives.
• Manage inventory and conduct business analysis to support department stores.
• Forecast demand by analyzing specific sales data and trends to ensure product availability.
• Track KPIs related to sales, inventory turnover, and customer satisfaction.
• Implement strategies to streamline operations within department stores and improve efficiency.

Skills

Demand planning

Inventory management

Data analysis

Forecasting

Communication

Education

Bachelor’s degree in business-related field

Tools

SAP

Tableau

Power BI

Microsoft Excel

Job description

Job Description

Join our team as a Customer Planner, where it's all about ensuring the right products reach the right customers at the right time. You'll play a vital role in department stores, focusing on strategic planning, inventory management, and business analysis.

If you excel in collaboration and optimizing processes, this is your chance to make a significant impact in retail operations in Mexico!

What you’ll build

• This position will be responsible for joint customer planning, inventory management and business analysis for department stores.
• Joint planning with account managers and customers to develop yearly customer plans and account objectives consisting of sales targets, product launches and promotional estimates.
• Tailored demand forecasting: Analyze specific sales data and trends to predict demand, ensuring products are available when and where needed.
• Track KPIs related to sales performance, inventory turnover and customer satisfaction.
• Implement strategies to streamline operations within department stores, improving efficiency.

What success looks like

The Customer Planner will ensure smooth execution of sales and operations by aligning department store needs with business capabilities. This role will optimize inventory flow, enhance collaboration across departments and improve service delivery, contributing to efficient market operations in Mexico. You will also play a key role in enhancing customer satisfaction and driving business growth.

Required Qualifications

• Solid experience in demand planning or inventory management
• Strong Analytical skills: proficiency in data analysis and forecasting
• Knowledge of digital tools like SAP, Tableau, Power BI, Microsoft Excel
• Excellent communication skills: ability to build relationships and collaborate effectively

Preferred Qualifications

• Experience using IT as an enabler for increasing performance working with Power BI, SAP, advanced Excel & other digital tools
• Bachelor’s degree in a business-related field or equivalent work experience

Additional details on this position:

• Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3dayin the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.

• No relocation assistance is offered for this position.

#LI-SW2

#LI-Hybrid

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme
• Your workplace: Your workplace will be the office, store or factory specified in this advert.
• Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.