CSR Security ACVS

Johnson Controls; San Pedro Garza García; Presencial; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Opportunities for professional growth

Descripción de la vacante

Johnson Controls seeks a customer-focused Order Coordination professional to ensure accurate order processing, on-time delivery, and proactive communication with customers. You will handle SAP-based orders, monitor backorders, and coordinate with sales and logistics to keep customers informed.

Ideal candidates will have fluent English, strong problem-solving and Microsoft Office skills, and willingness to work collaboratively in a fast-paced environment.

Formación

• Fluent in English (conversational)
• Customer-oriented experience with a focus on details
• PC skills - MS Office
• Communication and interpersonal skills
• Problem-solving
• SAP (desirable)

Responsabilidades

• Order input in SAP and manage order confirmations
• Monitor backorders with internal teams and customers
• Handle customer enquiries on deliveries and delays
• Provide proactive customer care and follow-up on reports
• Maintain case management and keep customer details up-to-date

Conocimientos

Customer service

Attention to detail

Communication

Herramientas

SAP

Salesforce

Descripción del empleo

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What are you going to do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing

• Order input in SAP (different order types)
• Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

Backorder monitoring and order management

• Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
• Maintenance of planned shipping days (delays, customer requests, etc)
• Handle customer order cancellations (DOA)
• Monitor call-off orders

Enquiry handling

• Handle customer questions on deliveries, delays, problems, etc.
• Follow-up on pending basic quotes
• Coordinate approach with Inside/outside sales representative

Customer care

• Handle customer questions effectively and in a service-oriented manner
• Follow up on actions requested in sales representatives call reports
• Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

• Case management in Salesforce
• Keep customer details and price agreements up-to-date.
• Collect, share and document leads, projects, competitor details

What are we looking for?

• Fluent in English (conversational)
• Customer-oriented experience with a focus on details
• PC skills - MS office
• Communication and interpersonal skills
• Problem-solving
• SAP (desirable)

What do we offer?

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work-life balance and employee well-being.
• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination