Customer Experience & Operations Assistant

Schneider Electric Corp; Santiago de Querétaro; Sur place; MXN 120 000 - 180 000; Plein temps

Résumé du poste

Schneider Electric Corp is seeking an entry-level Customer Service Assistant in Querétaro, MX. You will support daily operations, review cases, gather information, and ensure timely completion with accuracy and quality. The role emphasizes learning, adaptability, and collaboration to deliver high service standards.

You will develop technical knowledge, improve problem-solving, and grow toward greater independence while contributing to productivity and customer satisfaction.

Qualifications

• Strong English communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Ability to understand and carry out written and verbal directions.
• Basic analytical thinking and problem-solving abilities.
• Strong interpersonal skills to collaborate effectively.

Responsabilités

• Partner with team members to ensure smooth day-to-day operations and support common business goals.
• Manage assigned cases from review through completion using appropriate systems and tools.
• Examine information thoroughly to confirm accuracy and identifymissing details, discrepancies, or potential concerns.
• Maintain complete and reliable records of all activities and case-related information.
• Follow established processes and quality guidelines to ensure consistent results.
• Recognize cases that require additional review and elevate them to the appropriate team or contact.
• Communicate questions, issues, or concerns clearly and in a timely manner.
• Deliver work in line with established expectations for accuracy, productivity, quality, and response time.
• Incorporate feedback and training into daily activities to strengthen performance.

Connaissances

English communication

Attention to detail

Written and verbal directions

Analytical thinking

Interpersonal skills

Ownership and initiative

Adaptability

Team collaboration

Description du poste

Schneider Electric Corp is seeking an entry-level Customer Service Assistant in Querétaro, MX. You will support daily operations, review cases, gather information, and ensure timely completion with accuracy and quality. The role emphasizes learning, adaptability, and collaboration to deliver high service standards.

You will develop technical knowledge, improve problem-solving, and grow toward greater independence while contributing to productivity and customer satisfaction.