Customer Experience & Innovation Strategy Manager

R3 Technology Inc; Ciudad de México; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

R3 Technology Inc is seeking a Manager for Customer Experience & Innovation Consultant to lead and shape digital business transformation engagements that align product and service strategy with measurable customer value. You will drive strategy from framing problems to defining roadmaps and ongoing advisory support.

In this role you’ll leverage customer research, service design thinking and data-enabled CRM to deliver innovative experiences across web, mobile, and emerging channels.

Qualifications

• Experience with customer experience strategy approaches incl. research, modeling and value proposition development
• Strong service design thinking and a track record in translating insights into actions
• Experience defining roadmaps, prioritization methods and business cases

Responsibilities

• Articulate and frame a client’s customer and business problems and the mutual value of recommendations and phases of a strategic roadmap
• Leverage experience in product innovation, service design thinking and customer research to deliver integrated strategy and execution
• Collaborate with clients and internal partners to generate strategies and value propositions using innovative technology and channels
• Synthesize information quickly and apply it to actionable insights, implications and initiatives
• Shape data and CRM strategies that turn customer data into personalized, connected experiences
• Plan, estimate, and manage a track of work within budget, deliverables, and quality standards
• Grow the business by supporting strategy capability and our industry go-to-market teams
• Supervise and nurture junior team members
• Contribute to thought leadership and practice development within the organization

Skills

Customer experience strategy

Service design thinking

Customer research

Roadmapping

Data strategy & CRM

Cross-functional collaboration

Job description

R3 Technology Inc is seeking a Manager for Customer Experience & Innovation Consultant to lead and shape digital business transformation engagements that align product and service strategy with measurable customer value. You will drive strategy from framing problems to defining roadmaps and ongoing advisory support.

In this role you’ll leverage customer research, service design thinking and data-enabled CRM to deliver innovative experiences across web, mobile, and emerging channels.