Customer Care Representative

Ria Money Transfer; Santiago de Querétaro; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

1 month Aguinaldo (Christmas bonus)

15 days’ vacation

Life insurance

Food vouchers

Work-life Balance

Growth Opportunities

Job summary

Ria Money Transfer, a business segment of Euronet Worldwide, Inc., is seeking a Customer Service Representative for our office in Santiago de Querétaro, Mexico. You will assist customers with their transactions and respond to inquiries to ensure smooth operations.

The role requires a high school diploma or college education, plus at least one year in customer service or a call center, and a second language. MS Office and communication skills are essential for success.

Qualifications

• Minimum of a high school diploma or college education.
• Good knowledge of MS Office and Internet Explorer.
• At least one year of work experience in customer service or a call center position.
• An additional language.
• Strong customer orientation skills.
• Excellent communication skills (oral and written).
• Attention to detail and teamwork ability.
• Ability to work flexible schedules.

Responsibilities

• Assist agents or final customers via telephone and email to resolve questions and complaints.
• Review and correct data of incorrectly processed transactions.
• Maintain communication with the correspondent to resolve customer complaints.
• Collaborate with the accounting department to reconcile refunds of cancelled transactions.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Flexibility

Multilingual

Education

High school diploma or college education

Tools

MS Office

Internet Explorer

Job description

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services, including fast, secure, and affordable global money transfers, to millions of customers. These services also include currency exchange, mobile top-up, bill payment, and check cashing, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world where people are empowered to build the life they dream of, regardless of who they are or where they are. One customer, one family, one community at a time.

About This Role

Our enthusiastic Customer Service team is the first point of contact for our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress, and resolves general customer queries.

We are looking for an enthusiastic Customer Service Representative to join our friendly team at the Mexico office in Santiago de Queretaro, Queretaro. In this role, you will provide our customers with information about their transactions and resolve general queries.

Roles & Responsibilities

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
• Reviewing and correcting the data of incorrectly processed transactions.
• Maintaining constant communication with the correspondent (paying agent in the country of destination) via telephone or email to resolve customer complaints;
• Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions.

Position Requirements

• We will require you to have a minimum of a high school diploma or college education.
• Good knowledge of MS Office and Internet Explorer.
• At least one year of work experience in customer service or a call center position.
• An additional language.
• Strong customer orientation skills.
• Excellent communication skills (both oral and written).
• Attention to detail.
• Good teamworking approach.
• Ability to work flexible schedules.

Perks & Benefits

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days’ vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general scope and requirements for performing this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.