Customer Care Analyst

Wallenius Wilhelmsen; San Luis Potosí; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

Wallenius Wilhelmsen seeks a Customer Care Analyst to support vehicle inbound/outbound activities, inventory management, shipment planning, and customer requirements in a dynamic automotive supply chain environment. The role emphasizes monitoring performance, data analysis, and cross-functional collaboration to ensure service excellence.

The ideal candidate has a minimum of 2 years in logistics operations, strong Excel skills, and intermediate English proficiency for written communication.

Formación

• Bachelor's degree in a related field.
• Minimum of 2 years of experience in logistics operations.
• Advanced Microsoft Office skills, especially Excel, Pivot Tables, VLOOKUP/XLOOKUP.

Responsabilidades

• Monitor inbound and outbound vehicle operations through internal systems and customer platforms.
• Prepare daily and weekly volume forecasts to support operational planning.
• Participate in customer operational meetings with status updates and action plans.
• Manage and respond to customer requests ensuring SLA compliance.
• Coordinate railcar and truck loading plans to optimize shipment schedules.
• Monitor campaigns, quality holds, and shipment restrictions per customer requirements.
• Prepare and distribute daily, weekly, and monthly reports on inventory, inbound/outbound activities, and shipment performance.
• Analyze operational data to identify risks, trends, and improvement opportunities.

Conocimientos

Analytical skills

Written English

Educación

Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, Supply Chain Management, Logistics, or related field

Herramientas

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Data analysis tools

Descripción del empleo

We are seeking a Customer Care Analyst with strong analytical skills and experience in logistics operations to support vehicle inbound and outbound activities, inventory management, shipment planning, and customer requirements within a dynamic automotive supply chain environment.

This role will be responsible for monitoring operational performance, analyzing data, coordinating logistics activities, and maintaining effective communication with internal teams and external stakeholders to ensure service excellence and operational efficiency.

Key Responsibilities

• Monitor inbound and outbound vehicle operations through Wallenius Wilhelmsen internal systems and customer platforms.
• Prepare daily and weekly volume forecasts to support operational planning and resource allocation.
• Participate in customer operational meetings and conference calls, providing status updates, performance information, and action plans when required.
• Manage and respond to customer requests while ensuring compliance with established service level agreements.
• Coordinate railcar and truck loading plans to optimize shipment schedules and operational performance.
• Monitor vehicle campaigns, quality holds, and shipment restrictions to ensure compliance with customer requirements.
• Prepare and distribute daily, weekly, and monthly operational reports related to inventory, inbound, outbound activities, and shipment performance.
• Manage import inventory activities and ensure accurate system transactions.
• Analyze operational data to identify risks, trends, improvement opportunities, and process efficiencies.
• Maintain data accuracy and integrity across internal and customer systems.
• Collaborate with cross-functional teams to achieve operational, quality, and customer satisfaction objectives.

Education

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, Supply Chain Management, Logistics, or a related field.

Technical Knowledge

• Advanced Microsoft Office skills, especially Excel, Pivot Tables, VLOOKUP/XLOOKUP, and data analysis tools.
• Knowledge of inventory management and shipment control processes.
• Experience with operational planning, reporting, and performance analysis.
• Experience using customer and internal logistics systems.

Experience

• Minimum of 2 years of experience in logistics operations, inventory control, shipment planning, automotive supply chain, or related operational environments.

Language

• Intermediate English proficiency, mainly written communication.

Travel Availability

• No travel required.

Who We Are

At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics.

Our success is built on our people. Rooted in a strong safety culture and guided by our values - We Care, We Challenge, We Commit - we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.

Our Commitment to Equal Opportunities and an Inclusive Workplace

At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business.