Customer Account Specialist

C.H. Robinson Worldwide; Monterrey; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life and medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Fortune 500 company

Descripción de la vacante

C.H. Robinson Worldwide in Monterrey is seeking a Customer Account Specialist to deliver exceptional service to a key account during a pivotal contract renewal.

You will manage daily shipment activities, provide timely updates, and ensure operational excellence across truckload movements on-site four days a week with one remote day. The role emphasizes building strong customer relationships, accurate data handling, and proactive issue resolution to support customer satisfaction and account

Formación

• High School Diploma or GED required.
• Ability to travel up to 5% (domestically).
• Preferred: Customer Engagement Experience.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Attention to detail, accuracy, and problem solving.
• Values a diverse and inclusive work environment.
• Willingness to learn and adapt in a dynamic environment.

Responsabilidades

• Cultivate and maintain trust-based relationships with customers and meet their needs.
• Anticipate requirements and provide timely solutions to foster long-term satisfaction.
• Resolve conflicts while preserving customer relationships.
• Contribute to account growth by identifying improvement opportunities and sharing insights.
• Execute order creation, load assignment, and tracking with precision.
• Maintain data integrity for financial details and order adjustments.
• Utilize tools to manage orders, identify discrepancies, and implement corrections.
• Champion new processes and tools to boost efficiency.
• Collaborate with internal teams to streamline SOPs and KPIs in line with expectations.
• Engage in team meetings and knowledge-sharing to drive improvements.
• Support colleagues as a resource and mentor.
• Assist with account pricing strategies as directed by management.
• Handle tender responses and maintain Load Board Portals.

Conocimientos

Microsoft Office Suite

Attention to detail

Problem solving

Willingness to learn

Diversity awareness

Travel availability

Educación

High School Diploma or GED

Descripción del empleo

C.H. Robinson is looking for a Customer Account Specialist in Monterrey to play a critical role in delivering consistent, high-quality service to one of our key accounts and helping strengthen customer relationships during a pivotal contract renewal period. In this role, you will directly impact customer satisfaction, operational performance, and the overall success of the account by ensuring timely communication and reliable execution. You will manage daily shipment activities, provide rapid and accurate updates to customers, and ensure operational excellence across high-volume truckload movements. You’ll build strong relationships, maintain strict reporting timelines, and proactively address issues to support both customer experience and account performance. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy

DUTIES AND RESPONSIBILITIES

• Customer Experience and Growth: Cultivate and maintain strong, trust-based relationships with customers, adeptly addressing their needs and surpassing expectations.
• Anticipate customer requirements and provide timely solutions, fostering long-term satisfaction and loyalty.
• Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.
• Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
• Execute operational tasks such as order creation, load assignment, and tracking with precision and efficiency.
• Ensure the accuracy and integrity of all operational data, including financial details and order adjustments.
• Utilize technological tools to manage orders, identify discrepancies, and implement corrective measures promptly.
• Champion the adoption of new processes and tools to enhance operational efficiency and effectiveness.
• Collaborate with internal teams to streamline account processes, standard operating procedures (SOPs), and key performance indicators (KPIs) in alignment with customer expectations.
• Actively engage in team meetings and knowledge-sharing sessions to drive continuous improvement and best practices implementation.
• Serve as a resource and mentor to colleagues, fostering a culture of mutual support and learning.
• Implement account pricing strategies as directed by account management.
• Handle tender responses and build and maintain Load Board Portals (LBPs).
• Schedule appointments and optimize load/mode configurations where applicable.
• Maintain and update W-codes and associations, monitoring automation dashboards for issues and opportunities.
• Manage shared inboxes and address Accounts Receivable (AR) tasks efficiently.
• Troubleshoot Electronic Data Interchange (EDI) and Navisphere online platforms.
• Foster relationships and communication with LTLSC and other shared services.
• Process claims and manage accessorial charges effectively.
• Set up afterhours support as required.
• Continuously improve customer accounts through a performance improvement lens.

QUALIFICATIONS

• High School Diploma or GED
• Ability to travel up to 5% (domestically)
• Preferred: Customer Engagement Experience
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Attention to detail, accuracy, and problem solving
• Values a diverse and inclusive work environment
• Willingness to learn and adapt in a dynamic environment
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer.

All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law.

• life and medical insurance
• a Wealth Accumulation Plan (Plan de Pensiones)
• an Employee Stock Purchase Plan
• the opportunity to prosper in a Fortune 500 company

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.