CSR-Order Fulfillment Coordinator

The Gund Company - Mexico; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Job summary

The Gund Company - Mexico seeks a focused Order Fulfillment Specialist to ensure complete satisfaction of customer requirements. You will manage quotes, orders, and inquiries, coordinating with production and sales to keep timelines tight and accurate.

This role requires strong attention to detail, proficiency with Windows and ERP/CRM systems, and clear communication with customers. Bachelor’s degree and 4+ years in a related field are preferred; English at B2 level is helpful.

Qualifications

• Ability to communicate effectively and professionally with customers.
• Improve order fulfillment procedures using our software system.
• Proficiency with Windows and Microsoft Office.
• Strong math skills and attention to detail.
• College degree in business or related field preferred.
• Experience reading technical drawings preferred.

Responsibilities

• Implement and manage the Order Fulfillment Process with precision and efficiency for the customer.
• Use ERP-CRM to enter quotes and orders and update customer notes.
• Proactively follow up on quotes to earn customer business.
• Respond to inquiries and quote requests quickly and completely; pursue growth opportunities.
• Build relationships with customers and relay needs to production for extra business.
• Coordinate with Production to obtain accurate job cost estimates and adjust quotations.
• Manage customer inventory via Purchase Requisition Process.
• Assist with RMAs, NCMs, and DDB Red Cards for complaints.

Skills

Customer service

ERP CRM

Windows

Data entry

English B2

Education

Bachelor's degree in business

Tools

ERP CRM software

Job description

Description

Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job Summary

Manage the Order Fulfillment Process to insure the complete satisfaction of the customer’s requirements. Second of three levels of customer service work. Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, quoting, product or service. Representative require limited supervision.

Summary of Essential Job Responsibilities:

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.


• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).


• Proactively follow up on quotes to understand what it will take to earn customer business


• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner. Follow up on all opportunities for growth in our customer relationship.


• Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.


• Coordinate with the Production Department to obtain accurate job cost estimates. Follow up on job cost performance using gross margin reports and make necessary quotation adjustments for repeat business.


• Manage customer inventory requirement through use of Purchase Requisition Process


• Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.

Requirements

Qualifications & Competencies:

• Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.


• Ability to establish and improve company procedures for using our software system to efficiently manage the order fulfillment process.


• Proficiency with Windows based software including Microsoft Office Applications.


• Basic to intermediate math aptitudes and a detail oriented information processing capability.


• A college degree in business or equivalent experience with formal training, preferred.


• Experience with reading and interpreting technical drawings preferred

Required Experience & Education:

• Requires Bachelor Degree i.e. Administration, Industrial, mechanical engineering, reading, communication, math and problem solving skills with 4+ years’ experience.


• Strong math skills and a detail oriented information processing capability.


• A college degree in business or equivalent experience with formal training, preferred.


• Proficiency English B2

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.

Work Environment

The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.