CRM & Marketing Intern

DOLCE&GABBANA; Ciudad de México; Presencial; MXN 89.000 - 134.000; Jornada completa

Descripción de la vacante

Dolce&Gabbana in Mexico City is seeking a CRM & Marketing Intern to support the CRM & Marketing department, ensuring smooth processes and assisting with customer relationship management activities in a luxury environment.

The role involves developing analytics reports, analyzing CRM activations, and preparing cross-functional insights for teams including Retail, Merchandising, MTM, J&W, HR, and HQ. Fluency in English and strong organizational skills are required.

Formación

• Active student (from 5th semester onwards) in Marketing, Business Administration, or related fields.
• Intermediate to advanced English level with data-analysis skills (Pivot Tables, XLOOKUP/VLOOKUP).
• Strong organizational skills and attention to detail.
• Ability to manage information and follow up on multiple priorities.

Responsabilidades

• Develop customer analytics reports using BO/BI and Salesforce data, including purchase frequency, recency, spending patterns, product preferences, and client behavior indicators.
• Analyze the performance of CRM activations, events, and client engagement initiatives, including ROI measurement and post-event reporting.
• Prepare client-related reports and insights for cross-functional teams (Retail, Merchandising, MTM, J&W, HR, HQ).
• Coordinate and follow up on gifting and client delight initiatives with boutiques.
• Support the preparation and follow-up of vendor agreements and contracts.
• Upload supplier invoices into SAP and monitor the payment process.
• Review and translate client-facing communications, including e-vites.

Conocimientos

English proficiency

Organization

Detail-oriented

Educación

Marketing or Business Administration studies

Herramientas

Salesforce

BO/BI

SAP

Descripción del empleo

We are currently looking for an CRM & Marketing Intern to join our Dolce&Gabbana team based in Mexico City.

The ideal candidate will support our CRM & Marketing department in ensuring smooth and efficient CRM & Marketing processes. You will play a key role in assisting with Customer relationship management activities and administrative tasks, contributing to the success of our team within a luxury environment.

Key Responsibilities:

• Develop customer analytics reports using BO/BI and Salesforce data, including purchase frequency, recency, spending patterns, product preferences, participation in Fashion Shows, and other client behavior indicators.
• Analyze the performance of CRM activations, events, and client engagement initiatives, including ROI measurement and post-event reporting.
• Prepare client-related reports and insights for cross-functional teams, including Retail, Merchandising, MTM, J&W, HR, and HQ.
• Coordinate and follow up on gifting and client delight initiatives with boutiques.
• Support the preparation and follow-up of vendor agreements and contracts.
• Upload supplier invoices into SAP and monitor the payment process.
• Review and translate client-facing communications, including e-vites.

Key Requirements:

• Active student (from 5th semester onwards) in Marketing, Business Administration, or related fields;
• Intermediate to advanced English level (Pivot Tables, XLOOKUP/VLOOKUP, database management, formulas, and data analysis);
• Strong organizational skills and attention to detail;
• Ability to manage information effectively and follow up on multiple priorities.;
• Interest in luxury, fashion, and client experience.