Family Support Specialist

Arthur Center Community Health; Mexico (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Collaborative environment

Competitive pay

Comprehensive benefits

Medical/Dental/Vision

Life insurance + 401(k)

9 paid holidays

Generous PTO

Job summary

Arthur Center Community Health in Missouri is seeking a Family Support Specialist who brings heart and lived experience to empower families of youth with serious emotional disorders. You will connect parents and guardians to resources and help them advocate for their children.

This is a relational, flexible role that requires driving across a six-county service area, maintaining confidential documentation, and collaborating with clinicians to meet families’ educational and support needs.

Qualifications

• Lived experience supporting a family member with mental illness required.
• Excellent written and verbal communication.
• Ability to document interactions accurately.
• Willingness to drive across central Missouri as needed.

Responsibilities

• Administer and coordinate family support programs and resources.
• Coach families to understand their child's needs and options.
• Provide moral support during crises and coordination with clinicians.
• Maintain up-to-date documentation of family interactions.
• Collaborate with Youth Community Services team as directed.

Skills

Lived experience caregiver

Interpersonal communication

Cultural sensitivity

Documentation skills

Confidentiality

Independent worker

Team collaboration

Flexibility

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Department: Youth Services

Reports To: Director of Youth Services or YCS Supervisor

Job Type: Full-time | Non-Exempt

About Us: At the Arthur Center, we inspire community health and wellness by meeting people where they are and supporting whole-person well-being. Our mission is to empower individuals and families to build healthier, more fulfilling lives so they can invest their time, talents, and resources into truly living. As a community health center, our impact is driven by the dedication of over 200 staff members who work together to provide compassionate care, evidence-based services, and meaningful support. Every day, our team helps strengthen the communities we serve by providing and improving access to medical, dental, and behavioral health care, fostering resilience, and promoting long-term wellness.

Position Summary: Arthur Center is looking for a Family Support Specialist who brings both heart and lived experience to this role. You will work directly with parents, guardians, and families of youth with serious emotional disorders walking alongside them through difficult seasons, connecting them to the resources they need, and helping them build the confidence and knowledge to advocate for their children. This is not a desk job. It is relational, flexible, and deeply meaningful work. If you have personally navigated the journey of supporting a family member with a mental illness and want to turn that experience into something that helps others across central Missouri, we want to hear from you.

Key Tasks And Responsibilities

Family Support & Education

• Administer a family support program including consumer and family education, training, and access to community resources.
• Assist and coach families to increase their knowledge and awareness of their child's needs and available options.
• Provide moral support and a steady, encouraging presence during crisis and other critical periods.
• Work with parents and caregivers from diverse backgrounds with cultural sensitivity and respect.

Resource Navigation & Care Coordination

• Maintain an up-to-date list of community resources to assist families in locating needed services.
• Link families with appropriate services and supports based on their individual needs.
• Collaborate with clinicians and the treatment team to meet the educational and support needs of families served by Arthur Center.
• Comply with directives from the Youth Community Services team and the broader treatment team.

General Duties

• Maintain accurate documentation of all family interactions and services provided.
• Perform other duties as assigned.

Skills and Attributes

• Lived experience as a caregiver for or supporter of a family member with a mental illness
• Strong interpersonal skills with a warm, encouraging, and non-judgmental approach.
• Ability to work with parents and caregivers from diverse cultural, social, and economic backgrounds.
• Good written communication skills and ability to maintain accurate documentation.
• Committed to confidentiality and the ethical handling of sensitive family information.
• Self-directed and able to work independently while also contributing effectively as part of a team.
• Flexible availability to meet families when and where they need support.
• Comfortable with basic computer use for documentation and communication.

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Lived experience supporting a family member with a mental illness is required.
• Missouri resident for at least two years.
• Must possess or be able to obtain a valid Class E Missouri driver's license.
• Must successfully complete required background checks through DSS, DMH, and law enforcement agencies.

Physical Requirements

• Must be able to drive for extended periods across a six-county service area in central Missouri.
• General office environment work including extended periods of computer use for documentation.
• Must be able to lift up to 20 pounds, including carrying a laptop and materials to and from client appointments.

Top Benefits or Perks

• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Comprehensive benefits package including:
  • Medical (HSA option), Dental, Vision
  • Life insurance | 401(k) with up to 6% company match
• 9 paid holidays
• Generous PTO