Crew Support Specialist: Flight Operations & Scheduling

Viva; Apodaca; Presencial; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff travel discounts

Major medical insurance

Life Insurance & 24/7 online family MA

Savings fund & savings plan

Christmas bonus (Aguinaldo)

Exclusive employee discounts

Descripción de la vacante

Viva is seeking a Crew Support to provide operational support to the Crew Controller, ensuring flights are staffed within the 72-hour window and compliant with regulations and CBAs. You will coordinate with departments to minimize disruptions and arrange travel for same-day operations.

You will monitor crew documentation, rest requirements, and duty limits, while reporting incidents and deviations to ensure safe, reliable flight coverage.

Formación

• Bachelor's degree in Engineering, Business Administration, Aviation, or related field.
• Advanced English proficiency.
• Availability to travel and work rotating shifts.
• Minimum of 1 year of customer service experience.
• Knowledge of aviation regulations, technical manuals and documentation, and fatigue management.
• Strong communication skills, teamwork, emotional intelligence, and a customer service mindset.

Responsabilidades

• Provide support to the Crew Controller to ensure operational continuity.
• Assist flight crew with transportation and hotel arrangements for same-day operations.
• Report operational incidents, key decisions, and deviations from procedures and regulations.
• Optimize crew resources while ensuring compliance with aviation regulations, CBAs, and company policies.
• Coordinate effectively with all operational departments to minimize disruptions to daily flight operations.
• Monitor crew documentation validity, flight duty and flight time limitations, rest requirements, and other regulatory compliance aspects, while issuing reports and deviation notifications.

Conocimientos

Engineering degree

Advanced English

Travel availability

Customer service

Aviation regulations

Communication & teamwork

Educación

Bachelor's degree in Engineering, Business Administration, Aviation

Descripción del empleo

Viva is seeking a Crew Support to provide operational support to the Crew Controller, ensuring flights are staffed within the 72-hour window and compliant with regulations and CBAs. You will coordinate with departments to minimize disruptions and arrange travel for same-day operations.

You will monitor crew documentation, rest requirements, and duty limits, while reporting incidents and deviations to ensure safe, reliable flight coverage.