Counter Manager - Guadalajara

Estee Lauder Companies; Región Centro; Sur place; MXN 240 000 - 360 000; Plein temps

Résumé du poste

Estee Lauder Companies busca un/una Counter Manager para su tienda en Guadalajara, con capacidad de liderar, motivar y desarrollar al equipo de ventas para lograr objetivos de ventas, servicio y operación.

El candidato ideal mostrará habilidades de coaching, planificación de eventos en tienda y gestión de CRM para convertir clientes potenciales en ventas recurrentes.

Qualifications

• Experiencia en ventas minoristas y liderazgo de equipo.
• Capacidad para planificar estrategias y gestionar recursos.
• Conocimientos de Excel y sistemas informáticos básicos.

Responsabilités

• Liderar, entrenar y desarrollar al equipo de ventas para alcanzar objetivos de ventas y servicio al cliente.
• Dirigir la ejecución de planes de negocio ágiles para captar y retener clientes.
• Gestionar eventos en tienda e impulsar relaciones con los clientes mediante CRM.
• Liderar un equipo de alto rendimiento y asegurar el cumplimiento de targets operativos.
• Desarrollar e implementar planes para crecimiento y mejora continua.

Connaissances

Team leadership

Customer service

Communication skills

Coaching

Organizational skills

Formation

Experiencia en gestión minorista

Outils

Microsoft Excel

Sistemas informáticos básicos

Description du poste

Counter Manager - Guadalajara

Empresa : Estee Lauder Companies Tipo de empleo : Tiempo completo Guadalajara, Jal.

Descripción del trabajo - Counter Manager - Guadalajara

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel