Counter Manager Counter Manager

Estee Lauder; Puebla de Zaragoza; On-site; MXN 240,000 - 360,000; Full time

Job summary

Estee Lauder in Puebla, Mexico is seeking a dynamic Counter Manager to lead and mentor a team of Sales Associates. You will coach staff, execute a strategic business plan, recruit and retain customers through targeted events, and manage customer relationships to meet sales and service goals.

The role emphasizes leadership, in-store strategies, and collaboration with the store team to deliver exceptional client experiences and exceed performance standards.

Qualifications

• Clear verbal and written communication skills required.
• Excellent interpersonal and customer service abilities.
• Proven experience leading a retail team and driving sales.
• Ability to plan strategically and execute in-store events.
• Ability to recruit, coach and develop staff and leaders.
• Experience in managing customer relationships and CRM workflows.

Responsibilities

• Lead, coach and develop the Sales Associates team to hit targets.
• Create and execute agile business plans for in-store success.
• Recruit and retain customers through strategic targeting and events.
• Drive customer relationship management and frontline marketing initiatives.

Skills

Verbal & written communication

Interpersonal skills

Customer service

Team leadership

Strategic planning

Event management

Sales experience

Financial planning

Job description

Description:
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills.

Excellent interpersonal skills

• Quality customer service skills.

Skilled at winning people over

• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources