Counter Manager Counter Manager

PSC Industries; Mérida; Presencial; MXN 300.000 - 420.000; Jornada completa

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Descripción de la vacante

PSC Industries is seeking a dynamic Counter Manager to lead and develop our team of Sales Associates in Mérida. You will coach the team to achieve sales, service and operational targets, while creating a flexible business plan to recruit and retain customers through targeted events and strong customer relationships.

The role offers exposure to business planning, consumer insights, event management and front-line marketing, with progression opportunities within the prestige beauty sector.

Formación

• Proven leadership and coaching abilities in a retail setting.
• Strong communication and customer service skills.
• Ability to develop and execute strategic plans.
• Experience in financial planning and resource management.
• Proficient with basic computer tools (email, Excel).

Responsabilidades

• Lead and develop Sales Associates to hit sales and service targets.
• Create and execute an agile business plan.
• Recruit and retain customers via strategic targeting and events.
• Lead in-store events and customer relationship management.
• Guide a high performing team and ensure operational targets.
• Collaborate on front-line marketing initiatives.

Conocimientos

Verbal communication

Written communication

Customer service

Results oriented

Goal setting

People development

Customer needs

Diplomacy

Team leadership

Attention to detail

Autonomy

Proactivity

Discretion

Educación

Store management experience

Herramientas

Microsoft Excel

Descripción del empleo

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel