Counter Manager - Le Labo - Monterrey, Mexico - MTY

The Estée Lauder Companies Inc.; Monterrey; Presencial; MXN 260.000 - 400.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies Inc. in Monterrey seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, drive sales, deliver exceptional customer service, and achieve store targets.

You will coach and empower staff, implement strategic plans, and manage operations to ensure a premium customer experience in a fast-paced prestige beauty environment. Ideal candidates will have proven leadership and coaching abilities, with strong communication and retail experience, and a

Formación

• Retail sales experience.
• Team leadership required.
• Degree of experience dependent on store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email and Excel.

Responsabilidades

• Lead and coach sales associates to meet or exceed targets.
• Develop and execute an agile business plan for the store.
• Recruit and retain customers through strategic events and CRM initiatives.
• Provide exceptional customer service and manage front-line operations.
• Collaborate with leadership on training and development.

Conocimientos

Team leadership

Communication

Customer service

Strategic planning

Financial planning

Interpersonal skills

Herramientas

Microsoft Excel

Descripción del empleo

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them

Senses Others' Development Needs And Bolsters Their Abilities

• Anticipates, recognizes, and 
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel