Counter Manager

The Estée Lauder Companies Inc.; Ciudad Juárez; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in a prestige beauty retail setting to lead and develop a team of Sales Associates, driving sales, service and store performance.

The role emphasizes coaching, in-store events, customer relationship management and execution of business plans to achieve targets and elevate customer experience. A strong lead with diverse, high-energy leadership will thrive in this growth-focused environment.

Formación

• Proven leadership and coaching abilities in a fast-paced retail environment.
• Strong verbal and written communication, interpersonal skills.
• Results driven with ability to meet objectives and standards.
• Experience in strategic planning and execution within store operations.
• Ability to develop financial plans and manage resources.
• Proficient with computerised systems including email and Excel.

Responsabilidades

• Lead, coach and develop the Sales Associates team to hit sales, service and operational targets.
• Create and execute an agile store business plan to recruit and retain customers.
• Plan and run in-store events and manage customer relationships to drive loyalty.
• Progressively develop self and team through feedback and coaching.

Conocimientos

Leadership

Communication

Customer service

Strategic planning

Team development

Retail experience

Diplomacy

Attention to detail

Autonomous work

Herramientas

Microsoft Excel

Descripción del empleo

Job Overview

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications & Knowledge

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people
• Retail sales experience
• Team leadership
• Degree of experience dependent on business/Store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel