Costumer Care / Recepción

Buscojobs México; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción del empleo

RESUMEN DE POSICIÓN:

RESPONSABILIDADES:

REQUISITOS:

Customer Service (Maxima Apparel – México)

We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services. We have started operations in Mexico and seek professionals to establish a strong presence. This is a growth opportunity within a global company.

Profile/Skills

• Bachelor’s degree in electrical engineering, energy, or related field.
• Knowledge of power transformers, high-voltage switches, box substations, capacitors, and insulators.
• 1-3 years of experience.
• Proficient in Microsoft Office and other office software.

Main Responsibilities

• Assist regional and other departments in handling after-sales issues and tracking progress to closure.
• Provide on-site or remote technical support and installation guidance.
• Maintain after-sales service records with statistical analysis.
• Prepare materials and components according to site needs and manage reports/documentation.
• Coordinate management of regional personnel, subcontractors, and engineers; update weekly reports and expense records.
• Provide quotations and signing services for paid services and spare parts contracts.
• Follow safety regulations and comply with EHS and company policies.

Offer

• Competitive salary with benefits and perks beyond legal requirements.
• Opportunity to immerse in Asian business culture; inclusive and diverse environment.

EEO

We are committed to equal employment opportunities for all, regardless of religion, age, sex, race, gender identity, sexual orientation, marital status, or any other characteristic protected by law.

Customer Service (Maxima Apparel – Mexico City)

At Maxima Apparel, we revolutionize the fashion industry with agility and innovation. Our Ecommerce Department seeks a Customer Service Representative to elevate the Pro Standard brand.

Responsibilities

• Respond to inquiries via Zendesk, Meta, and other platforms.
• Identify customer needs and provide solutions; coordinate with departments to resolve issues.
• Provide updates to customers and gather feedback to improve processes.

Qualifications

• Minimum 1 year in customer service; advanced English required.
• Experience with Zendesk, Meta, and MS Office; ability to manage multiple tasks in a fast-paced environment.
• Knowledge of sportswear fulfillment is a plus.

Compensation

Salary: MXN 12,000–14,000 per month; Full-time; 8-hour shifts; on-site with remote weekends; occasional weekend coverage; benefits package.

Customer Service Specialist (Quantum Lending Solutions)

About the Company

Quantum Lending Solutions provides customized financial services for SMBs. We offer microloans to term loans to support growth and market position.

Job Summary

The Customer Service Associate resolves inquiries, handles product/service issues, and collaborates with other departments to ensure customer satisfaction.

Key Responsibilities

• Respond to inquiries via phone, email, chat; resolve issues and escalate when necessary.
• Maintain CRM records and ensure timely resolution; collaborate with sales, technical support, and operations.
• Educate customers on processes and policies; assist with admin tasks related to EA, licensing, and orders.
• Suggest process improvements and contribute to Knowledge Base articles.

Qualifications

• Minimum 3 years in customer service or support roles; advanced English required.
• Experience with SFDC or similar CRM tools; ability to manage multiple cases with accuracy and empathy.
• CV must be in English.

Equal Opportunity

Zensar and the listed organizations are equal opportunity employers. We do not discriminate and provide accommodations as required by law.

Customer Service Representative (Argo 34 / Balance Health project)

Job Summary

We are hiring for a Patient Care Coordinator / Customer Service role supporting Balance Health in the United States, coordinating appointments, and assisting with administrative and clinical scheduling needs.

Key Responsibilities

• Serve as the primary contact for patients; schedule appointments and reschedule as needed.
• Verify insurance information and maintain accurate patient records.
• Coordinate with providers and internal teams to ensure timely care; manage calls and emails.
• Ensure HIPAA compliance and maintain patient confidentiality.

Requirements

• Excellent English communication; healthcare coordination or medical office experience preferred.
• Strong organizational and problem-solving abilities; familiarity with scheduling systems is a plus.
• Available for occasional evenings or weekends; compassionate, patient-focused attitude.

Join Our Team

We offer growth opportunities, training, and a supportive team environment.