Coordinador de Asesoría Previsional de Afore

Citigroup Inc.; Villa Hermosa; Presencial; MXN 180.000 - 320.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico seeks a Field Sales Supervisor to lead a team delivering sales and customer support alongside the Consumer Sales group.

You will train and monitor performance, track key metrics, and develop new client sources through outbound calling and micromarketing while upholding Citi policies.

Formación

• Bachelor’s degree or equivalent experience.
• 0–2 years of relevant sales experience.
• Experience in finance or consumer sales is preferred.

Responsabilidades

• Train team members, monitor performance, and provide feedback to employees on performance.
• Track data such as submissions, logins, bookings, and disbursal numbers to ensure targets are met.
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities.
• Complete client handling beginning with sourcing and serve as the first point of contact for client concerns or questions.
• Analyze client interests, problems, and potential needs for new products and services.
• Conduct client, vendor, and channel meetings and perform revenue optimization activities.
• Receive training and assistance for team members including sales executives and tele-callers.
• Organize marketing activities to generate new sources of leads and new business.
• Conduct first level risk analysis to understand fitment with Citi’s policies.
• Assess risk when business decisions are made, and escalate and report control issues with transparency.

Conocimientos

Team leadership

Sales experience

Client communication

Negotiation skills

Regulatory awareness

Educación

Bachelor’s degree

Descripción del empleo

The Field Sales Supervisor is an intermediate position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales and customer support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to Citi clients and to assist team in meeting sales targets.Responsibilities:

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Consumer Sales

Job Family:

Field Sales

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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