Consulting Manager - Business Analyst and Scrum Master

Cognizant; Pachuca; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Cognizant Consulting is seeking a Consulting Manager - Business Analyst / Scrum Master to drive discovery, requirements definition, and agile delivery for GMSx Manufacturing initiatives. You will translate operational needs into clear user stories, process maps, acceptance criteria, functional requirements, and prioritized backlogs.

Hybrid role with three days in a Cognizant office in Mexico City or other MX cities; you will collaborate with manufacturing SMEs, product owners, ZTD, and

Qualifications

• Experience as a Business Analyst, Scrum Master, Product Analyst, or similar role in pharmaceutical manufacturing or GMP-regulated life-sciences settings.
• Strong knowledge of manufacturing operations, batch execution, shop-floor workflows, and cross-functional interaction between Manufacturing, Quality, Engineering, and Digital/IT.
• Eliciting and documenting requirements for manufacturing digital solutions.
• Hands-on agile delivery experience, including backlog management, user-story development, facilitation, and team-level reporting.
• Familiarity with GMP, data integrity considerations, and validation or computerized-system implementation practices.

Responsibilities

• Lead and document business-process discovery with manufacturing, quality, engineering, and digital stakeholders; translate needs into user stories, process maps, acceptance criteria, and backlogs.
• Facilitate agile ceremonies: sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives; align with product owners on value, feasibility, risk, and release readiness.
• Support design and validation of future-state workflows for Golden Batch and Connected Worker/OEE use cases.
• Identify dependencies, issues, decisions, and risks; maintain delivery tracking; escalate blockers; support testing, user engagement, training, and site deployment.
• Contribute to PAT evaluation through current-state assessment, use-case definition, interviews, requirements capture, and benefit/risk analysis.

Skills

Business analysis

Scrum Master

Stakeholder management

Agile delivery

Manufacturing domain knowledge

Job description

About Cognizant Consulting

Cognizant Consulting is where curious minds come together to solve complex challenges and create meaningful impact. Blending industry insight, technology expertise, and the power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow.

About Cognizant Consulting

Cognizant Consulting is where curious minds come together to solve complex challenges and create meaningful impact. Blending industry insight, technology expertise, and the power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow.

About The Role

As a Consulting Manager - Business Analyst / Scrum Master, you will make an impact by driving discovery, requirements definition, and agile delivery for GMSx Manufacturing Workstream initiatives, blending strong business-analysis capability with hands-on Scrum Master delivery support. You will be a valued member of the GMSx Manufacturing Workstream team and work collaboratively with manufacturing subject-matter experts, product owners, Zoetis Tech & Digital (ZTD), and implementation partners, and clients.

In this role, you will

• Lead and document business-process discovery with manufacturing, quality, engineering, and digital stakeholders, translating operational needs into clear user stories, process maps, acceptance criteria, functional requirements, and prioritized backlogs.
• Facilitate agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives, and partner with product owners to prioritize work based on manufacturing value, feasibility, risk, and release readiness.
• Support the design and validation of future-state workflows for Golden Batch and Connected Worker/OEE use cases.
• Identify dependencies, issues, decisions, and risks; maintain transparent delivery tracking, **escalate blockers** promptly, and support testing preparation, business-user engagement, training/readiness planning, and site deployment activities.
• Contribute to PAT evaluation through current-state assessment, use-case definition, stakeholder interviews, requirements capture, and benefit/risk analysis.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mexico City, Guadalajara, Monterrey, or Querétaro, Mexico. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Must Have To Be Considered

• Experience as a Business Analyst, Scrum Master, Product Analyst, or similar role in pharmaceutical manufacturing or a GMP-regulated life-sciences setting.
• Strong knowledge of manufacturing operations, batch execution, shop-floor workflows, and the interaction between Manufacturing, Quality, Engineering, and Digital/IT.
• Demonstrated experience eliciting and documenting requirements for manufacturing digital solutions.
• Hands-on agile delivery experience, including backlog management, user-story development, facilitation, and team-level delivery reporting.
• Familiarity with GMP requirements, electronic records/data integrity considerations, and validation or computerized-system implementation practices, alongside excellent workshop facilitation, stakeholder-management, documentation, and communication skills.

These will help you succeed

• Experience with MES/eBR, Golden Batch, OEE, connected worker, industrial IoT, process data historians, manufacturing analytics, or digital work instructions.
• Exposure to PAT concepts, process monitoring, manufacturing data science, or advanced process control.
• Scrum Master, Product Owner, Business Analysis, or agile-delivery certification.
• Experience supporting manufacturing site pilots, rollouts, or change adoption.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.