Consulting Manager - Business Analyst and Scrum Master

Cognizant; Ciudad de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Cognizant Consulting is seeking a Consulting Manager - Business Analyst / Scrum Master to drive discovery, requirements definition, and agile delivery for GMSx Manufacturing initiatives. You will collaborate with manufacturing SMEs, product owners, and clients to translate needs into actionable user stories and roadmaps.

In this hybrid Mexico-based role, you will lead agile ceremonies, prioritize work, and support testing, training readiness, and site deployments across multiple Mexican cities.

Qualifications

• Experience as a Business Analyst or Scrum Master in manufacturing or GMP environments.
• Ability to elicit and document requirements for digital manufacturing solutions.
• Hands-on agile delivery experience including backlog management and user stories.
• Familiarity with GMP, data integrity, validation, and workshop facilitation.

Responsibilities

• Lead and document discovery with manufacturing and digital stakeholders, translating needs into user stories and acceptance criteria.
• Facilitate sprint planning, standups, backlog refinement, reviews, and retrospectives with product owners.
• Support future-state workflow design for Golden Batch and Connected Worker/OEE use cases.
• Identify dependencies, risks, and blockers; assist with testing readiness and site deployments.

Skills

Business analysis

Scrum Master delivery

Agile ceremonies

Requirement elicitation

Tools

MES/eBR

OEE / Digital Manufacturing

Job description

About Cognizant Consulting

Cognizant Consulting is where curious minds come together to solve complex challenges and create meaningful impact. Blending industry insight, technology expertise, and the power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow.

About the role

As a Consulting Manager - Business Analyst / Scrum Master, you will make an impact by driving discovery, requirements definition, and agile delivery for GMSx Manufacturing Workstream initiatives, blending strong business-analysis capability with hands on Scrum Master delivery support. You will be a valued member of the GMSx Manufacturing Workstream team and work collaboratively with manufacturing subject-matter experts, product owners, Zoetis Tech & Digital (ZTD), and implementation partners, and clients.

In this role, you will

• Lead and document business-process discovery with manufacturing, quality, engineering, and digital stakeholders, translating operational needs into clear user stories, process maps, acceptance criteria, functional requirements, and prioritized backlogs.
• Facilitate agile ceremonies, including sprint planning, daily stand ups, backlog refinement, reviews, and retrospectives, and partner with product owners to prioritize work based on manufacturing value, feasibility, risk, and release readiness.
• Support the design and validation of future state workflows for Golden Batch and Connected Worker/OEE use cases.
• Identify dependencies, issues, decisions, and risks; maintain transparent delivery tracking, elevate blockers promptly, and support testing preparation, business user engagement, training readiness planning, and site deployment activities.
• Contribute to PAT evaluation through current state assessment, use case definition, stakeholder interviews, requirements capture, and benefit risk analysis.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mexico City, Guadalajara, Monterrey, or Querétaro, Mexico. Regardless of your working arrangement, we are here to support a healthy work life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• Experience as a Business Analyst, Scrum Master, Product Analyst, or similar role in pharmaceutical manufacturing or a GMP regulated life-sciences setting.
• Strong knowledge of manufacturing operations, batch execution, shop floor workflows, and the interaction between Manufacturing, Quality, Engineering, and Digital/IT.
• Demonstrated experience eliciting and documenting requirements for manufacturing digital solutions.
• Hands on agile delivery experience, including backlog management, user story development, facilitation, and team level delivery reporting.
• Familiarity with GMP requirements, electronic records/data integrity considerations, and validation or computerized system implementation practices, alongside excellent workshop facilitation, stakeholder management, documentation, and communication skills.

These will help you succeed

• Experience with MES/eBR, Golden Batch, OEE, connected worker, industrial IoT, process data historians, manufacturing analytics, or digital work instructions.
• Exposure to PAT concepts, process monitoring, manufacturing data science, or advanced process control.
• Scrum Master, Product Owner, Business Analysis, or agile delivery certification.
• Experience supporting manufacturing site pilots, rollouts, or change adoption.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.