Project And Programme Management

Hsbc Global Services Limited; Xico; Hybrid; MXN 900,000 - 1,400,000; Full time

Job summary

HSBC is seeking an experienced Project Manager to join the Strategy & Change Delivery team in Mexico City. You will lead delivery of milestones across ISO migration sites, coordinate with Operations, IT, and regional stakeholders, and ensure governance per HSBC Change Framework.

Fluent in English and Spanish, you will manage multiple workstreams, balance timelines, risks and dependencies, and contribute to regional transformation programs within the Global Capability Network.

Qualifications

• ISO 20022, payments and SWIFT knowledge.
• Fluent in English and Spanish, both verbal and written.
• Proven track record of change management in a large organization.
• Process flow documentation and mapping experience.
• Strong operational trade lifecycle knowledge.
• Experience driving system changes and coordinating transformation projects with Operations and IT.
• Strong problem solving, analytical and decision-making skills.
• Ability to manage multiple workstreams with conflicting priorities and timelines.
• Excellent relationship builder with communication and negotiation skills.
• Ability to meet tight deadlines and maintain high standards.

Responsibilities

• Manage delivery of milestones within projects from inception to implementation.
• Engage and manage stakeholders across the region.
• Log and monitor milestones, risks, issues, dependencies and change requests.
• Coordinate with multiple stakeholder groups to ensure requirements are clear and traceable.
• Apply HSBC Change Framework governance across projects.
• Own ISO migration of sites and interlocking plans.
• Drive site plans and track progress to deadlines.
• Implement site governance per global standards.
• Engage with MSS Operations Site Heads and act as contact within ISO Programme Team.
• Participate in weekly status updates with OPAS, BA, XSSL.
• Contribute to GSC Mexico Innovation and Transformers delivery.

Skills

ISO 20022

Payments & SWIFT

English

Spanish

Change management

Process mapping

Trade lifecycle

Stakeholder management

Presentation skills

Problem solving

Job description

Project Manager
Location:
Azcapotzalco, Ciudad de México, MX, 02230
Brand: HSBC
Area of Interest: Finance & Controlling
Closing Date: Hybrid Worker
Date: 14 Oct 2026
**Job description**
If you're looking for a career where you can make a real impression, join Global Capability Network HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Project Manager.
The Operations Strategy & Change Delivery (S&CD) function provides project and program management delivery to enable Operations to deliver priority change-the-bank initiatives from a variety of sources including strategic, regulatory and business drive change.
Strategy & Change Delivery is responsible for creating, implementing and maintaining a book of work (portfolio) as well as successful delivery of projects that have been agreed with key stakeholders at both the regional and global level, including global strategic programmes.
The function also provides guidance and support to the countries in the region regarding Markets and Securities Services Operational issues.
To this end, and to support a Markets wide change initiative, we require a Project Manager to join the Strategy & Change Delivery team to take responsibility of several key items within the initiative and as part of a Global change team.
**Primary Responsibilities/Essential Functions**
+ Manage delivery of milestones within projects from inception to implementation for various strategic, industry, regulatory, mandatory, BAU or streamlining initiatives within Operations; ensure timely and cost effective delivery; actively manage project portfolio conflicts - schedule embargos, resource management and delivery risk.
+ Responsible for ensuring ongoing and consistent engagement and relationship management with stakeholders across the region (i.e. Process Owners, Regional and Function Heads) as well as to corresponding S&CD stakeholders in the region (i.e. Cluster/Regional leads).
+ Responsible for ensuring all Milestones, Risks, Issues, Dependencies and Change Requests are logged in Clarity and monitored accordingly to limit the risk to any deliverables, aligning to the project manager.
+ Liaise directly with multiple stakeholder groups to ensure business requirements are clearly articulated, understood and tracked as well as ensure that deliverables are traceable to agreed business requirements.
+ Responsible for ensuring the Global HSBC Change Framework (HCF) / S&CD framework and governance is consistently applied across all projects and initiatives in the region (i.e. working groups, reporting updates, Clarity updates, etc.).
+ Ownership and Project Management of the ISO migration of a number of sites (number of sites TBC subject to region, site size, go live dates etc)
+ Responsible for defining the overarching plan for each site and interlocking schedules with internal (OPAS and XSSL) and external (Payment Services) Teams. The Project Manager for the site will be responsible for harmonising all dates for the site into a cohesive plan along with non IT elements such as Operational Readiness.
+ Responsible for driving the plan across the site to agreed timescales as well as tracking and updating the plan as required.
+ Responsible for implementing the site level governance as per global standards HSBC Change Framework (HCF) (i.e. implementing working groups, status reporting updates, confluence pages etc).
+ Responsible for owning the engagement and relationship with MSS Operations Site Heads / Asset Class head (as applicable) and acting as the first point of contact within the ISO Programme Team.
+ Responsible for participating in the weekly status updates for sites which they are leading and working with OPAS, BA, XSSL on respective updates.
+ Contribute to GSC Mexico Innovation and "Transformers" delivery by managing the project lifecycle for assigned Transformers in the book of work, facilitating the local innovation ecosystem (idea intake, prioritization, governance cadence, stakeholder alignment), and ensuring adherence to the Global Transformers framework; build strong collaboration across GSC Mexico teams to mobilize and deliver innovation initiatives.
**Knowledge and Skill Requirements**
+ A solid understanding of ISO 20022, payments and SWIFT messages.
+ Fluent in English and Spanish, both verbal and written, to ensure clear, accurate and timely communication with all Global and Regional stakeholders and the programme teams.
+ Proven track record of change management and business development within a large organization.
+ Process flow documentation and mapping experience.
+ A strong operational trade lifecycle knowledge is a requirement.
+ As well as supporting system changes and processing the candidate will need to manage key transformation projects in conjunction with Operations and IT.
+ Strong problem solving, analytical and decision-making skills to identify exceptions in process handling and excellent judgement.
+ Ability to drive out details and question procedures employed to deliver quality services.
+ Organized, proactive, adaptable and self-driven to achieve collective information both formally and informally from Subject Matter Experts and is able to manage multiple workstreams with conflicting priorities and timelines.
+ Excellent relationship builder with strong verbal and written communication and negotiation skills.
+ Ability to work to tight deadlines and exacting standards.
+ Understanding of payments and SWIFT messages.
+ Presentation skills for delivering overviews, chairing working groups with the team and stakeholders.
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Process Mexico Private LTD***