Conference Services Manager

Four Seasons; Tamarindo; On-site; MXN 400,000 - 700,000; Full time

Job summary

Four Seasons Resort Tamarindo, México, is seeking a Conference Services Manager who will lead a creative team to deliver exceptional and memorable events. You will manage the department’s financial budgets, coordinate requirements for conference groups, and guide planners through the planning process to ensure client satisfaction.

You will communicate needs across departments, optimize function space utilization, and drive revenue while maintaining Four Seasons standards.

Qualifications

• Education: Bachelor's Degree or CMP Certification preferred.
• Experience: 2–3 years in hotel operations.
• Proficiency in English and Spanish (reading, writing, speaking).
• Strong selling and interpersonal skills.
• High level of creativity and attention to detail.
• Ability to handle multiple tasks and make decisions.

Responsibilities

• Lead and manage the Conference Services team daily.
• Manage budgets and upsell to maximize revenue.
• Prepare monthly financial reports (PNL) with budget prep.
• Negotiate with clients using menu presentations and event proposals.
• Build client relationships based on trust and personalized attention.
• Coordinate with Sales and Catering to maximize function space revenue.
• Ensure accurate banquet checks and post-event bill reviews.
• Attend meetings with hotel staff and clients.
• Comply with Four Seasons standards for conference services.
• Make timely, balanced decisions balancing client needs with safety and staffing goals.
• Inform Director and Planning Committee of issues promptly and provide updates.

Skills

Sales skills

Interpersonal skills

Bilingual English/Spanish

Attention to detail

Creativity

Multitasking

Education

Bachelor's Degree / CMP Certification

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico's pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico's Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico - far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

The Conference Services Manager at Four Seasons Resort Tamarindo is a creative and visionary leader who is passionate about delivering exceptional and memorable experiences. Management of the team and achievement of the departments financial budgets., coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

What you will do

Management of the team and department on a day to day basis.

Successfully execution of the departments financial budget through execution on contracts and upselling.

Monthly financial reporting on departments PNL and budget preparation in conjunction with the CD.

Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.

Create exceptional relationships with clients based on trust and personalized attention.

Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.

Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee.

Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.

Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.

What you bring

Education: Bachelor's Degree / CMP Certification preferred

Experience: 2 to 3 years experience directly related to hotel operations.

Excellent reading, writing and oral proficiency in the English and Spanish language.

Strong selling and interpersonal skills.

High level of creativity.

Attention to detail.

Ability to handle multiple tasks and make decision