Concierge

Hilton; México; On-site; MXN 180,000 - 300,000; Full time

Job summary

Hilton in Mexico is seeking a dedicated Concierge to brighten every guest's stay by handling inquiries and delivering personalized services, from dining recommendations to arranging local activities. You will assist VIP guests with seamless registrations, coordinate special requests, and promote hotel offerings while upholding Hilton's renowned hospitality and integrity.

You will coordinate messages and deliveries, work with transportation services, and ensure memorable experiences aligned with

Qualifications

• Experience in guest-facing hospitality roles preferred.
• Ability to handle multiple guest requests with professionalism.
• Strong communication and interpersonal skills.

Responsibilities

• Delight guests by responding promptly and professionally to inquiries and concerns.
• Offer recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as medical care, childcare, floral delivery, and other personalized needs.
• Manage guest communications, including messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and encourage use of services and programs.

Skills

Guest service

Hospitality

Communication

Job description

Equal Opportunity Employer EOE, including disability/vets

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Concierge, you're not just assisting guests with special requests and services - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns

• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions

• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs

• Manage guest communications: Receive and deliver messages, mail, packages, and faxes

• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests

• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.